Technical Support Advisor
7 months ago
**Role summary**
As a Technical Support Advisor at Invosys, you will play a crucial role as the frontline representative of our 24/7 helpdesk, providing technical assistance and exceptional customer service to our clients in the telecommunication sector. You will be responsible for diagnosing and troubleshooting technical issues reported by clients, utilising diagnostic tests and remote actions to resolve problems efficiently. Additionally, you will collaborate closely with our supply chain network to facilitate timely resolution of issues and ensure seamless service delivery.
**Key Competencies**
- Customer handling.
- Problem Solving.
- Attention to detail.
- Knowledge retention.
- Ability to multitask and prioritise workload in a fast-paced, 24/7 environment
- Ability to work in a team or independently.
- Proactive and flexible approach.
- Strong communication skills, both verbal and written.
- Flexibility to work rotating shifts, including nights, weekends, and holidays, as required by the 24/7 operation.
**Responsibilities**
- Raise tickets and liaise with suppliers when required to fix issues.
- Prioritise tickets in line with SLA's.
- Provide customer updates in line with response SLA's
- Accountability of support issues and seek closure, ensuring all relevant processes are followed.
- Ensuring high-standards of customer service are maintained.
**Job Type**: Permanent
Pay: £22,500.00-£23,500.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
-
HVAC Technical Advisor
2 weeks ago
Southampton, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleIn this exciting opportunity, you will work as a technical advisor in our electrical support team, providing expert advice to clients on electrical faults and HVAC maintenance. You will also be responsible for supporting large-scale projects and working closely with our engineering team.
-
Technical Support Advisor
6 months ago
Southampton, United Kingdom Invosys Full time**About Us** We are a leading provider of support services, delivering exceptional customer service on behalf of various brands and businesses. Our mission is to provide seamless, professional, and reliable support to ensure our clients’ customers receive the highest level of service at any time of the day or night. **Job Overview** As a Technical...
-
Romanian Speaking Technical Support
7 months ago
Southampton, United Kingdom The Work Shop Resourcing Limited Full time**Technical Support Advisor (Romanian Speaking) - Totton - £24,000** We are working with a great company based near Totton which is looking to recruit a Technical Support Advisor (Romanian speaking) to join their friendly team. You must be fluent in Romanian - both written and oral. Your role will involve offering support of a technical nature, to Romanian...
-
Technical Support
22 hours ago
Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full timeTechnical Support Salary: £27,000 plus fantastic benefits!Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established business who are...
-
HR Advisor
5 days ago
Southampton, United Kingdom PBS4 (Positive Behaviour Support) Full time**HR Advisor** **Location: Southampton ** **Hours Per Week: 37.5 hours per week** **Employment Type: Full Time** **Salary: £25,000 - £32,000 dependent upon experience** **About the role** We are looking for an experienced HR Advisor to join our rapidly growing organisation. You will predominantly be offering support to our social care teams in...
-
Technical Support Specialist
5 days ago
Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Ltd is seeking an experienced Electrical Hardware Engineer to join our team in Southampton. As a Technical Support Specialist, you will be responsible for providing technical support to clients and ensuring the smooth operation of our services.The successful candidate will have electrical experience and a passion for working with...
-
Technical Support Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is currently seeking a skilled Technical Support Specialist to join their team. This role offers a competitive salary of £32,000 - £37,000 per annum, along with comprehensive training and progression opportunities.The ideal candidate will have electrical experience and be looking for a technical support role where they...
-
Technical Support Professional
3 weeks ago
Southampton, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleWe are seeking an experienced electronics engineer to join our rapidly growing company as a technical expert. In this role, you will be responsible for advising customers and supporting the sales team. You will receive full applications and company training, working remotely with occasional travel to customer sites. The work schedule is Monday...
-
Customer Service Assistant
7 months ago
Southampton, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...
-
Customer Service Assistant
7 months ago
Southampton, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...
-
Call Centre Agent
7 months ago
Southampton, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride ourselves on...
-
Service Advisor
3 days ago
Southampton, United Kingdom Perfect Placement Automotive Recruitment Full time**Commercial Vehicle Service Advisor Required in Southampton, Hampshire** - Basic Salary: Circa £28,000 + OTE £34,000 - LCV Main Dealer - Monday - Friday 08:00 - 18:00, 1 in 3 Saturdays 08:00 - 13:00 - Fantastic Benefits & Holiday allocation Popular with Campervan Customers, Pick-Up Professionals and Cargo Couriers our client, a well-known commercial...
-
Call Centre Operator
7 months ago
Southampton, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Southampton. We are professional, supportive and engaging. Our work environment includes: - Growth opportunities - Modern office setting - Wellness programmes - Regular social events We are looking for an enthusiastic individual to join our call centre team in Southampton! No experience...
-
Service Advisor
3 months ago
Southampton, United Kingdom CV-Library Full timeSERVICE ADVISOR Basic Salary - £24,500 - £26,500 + Bonus Location - Southampton Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings....
-
Service Advisor
24 hours ago
Southampton, United Kingdom Jago Consultants Ltd Full timeService Advisor - Southampton (Automotive / Motor Trade) I am working with a Main Car Dealership in Southampton who are currently looking for a Service Advisor to join their growing team. Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service? About the...
-
Product Support Advisor
7 months ago
Southampton, United Kingdom Garmin (Europe) Ltd Full time**Do you love technology and learning about new consumer products?** **Product Support Roles - PERMANENT ROLE** **Hybrid Working from Home - Can work up to 2 days a week from home (after probation)** **SOUTHAMPTON** **£24000 - £25000 p.a. plus excellent benefits** Are you interested in gaming, gadgets, electronic devices? Or in Satellite Navigation...
-
Rise Technical Recruitment Ltd Support Role
2 weeks ago
Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Ltd is seeking a highly skilled Electrical Hardware Engineer to join our team in Southampton as a Technical Support Specialist. In this role, you will be responsible for providing technical support to clients and ensuring the smooth operation of our services.You will work closely with our team to deliver exceptional customer...
-
Service Advisor
7 months ago
Southampton, United Kingdom Perfect Placement UK Ltd Full time**County**: Hampshire **Town/City**: Southampton **Sector**: Commercial Dealership, Service Department **Salary**: £25000 - £29000 per annum **Job ref**: 125118 **Service Advisor Required in Southampton, Hampshire** - Basic Salary up £24,000 - £28,000 - Negotiable dependent on experience - On Target Earnings £29,000 + - Monday - Thurs 08:00 -...
-
Appointed Person
3 days ago
Southampton, United Kingdom HSB Technical Full timePosition: Lifting Advisor Location: Southampton / Hythe Type: 6 - 12 months contract **Salary**: 45k - Pro Rata HSB Technical is currently looking for an experienced Lifting Advisor for a busy marine company based in Southampton Requirements & Responsibilities - Advising on all Lifting Operations across sites, also offering advise and support to the...
-
Parts Advisor
6 months ago
Southampton, United Kingdom Pace Recruitment Services Ltd Full timeParts Advisor £23,000 to £26,500 per year Southampton, Hampshire Our client is a well-established family run car dealership and are currently looking to recruit a Parts Advisor to join their fantastic team based at their Southampton site in Hampshire! As a Parts Advisor your duties will be: - Satisfying all customers’ requirements and increase all...