Technical Support Advisor
6 months ago
**About Us**
We are a leading provider of support services, delivering exceptional customer service on behalf of various brands and businesses. Our mission is to provide seamless, professional, and reliable support to ensure our clients’ customers receive the highest level of service at any time of the day or night.
**Job Overview**
As a Technical Support Advisor at Invosys, you will be the first point of contact for customers seeking assistance with products, services, or technical issues. You will represent our clients' brands, providing high-quality support and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing outstanding service around the clock.
**Responsibilities**
- Provide accurate information about products and services, troubleshooting technical issues, and resolving customer complaints.
- Maintain a high level of empathy and patience with customers, ensuring a positive customer experience.
- Document and track customer interactions and issues using the designated support software.
- Collaborate with other support team members and departments to resolve complex issues and escalate when necessary.
- Stay up-to-date with product knowledge and support policies to provide accurate and current information to customers.
- Participate in training sessions and team meetings to continuously improve support skills and knowledge.
- Adhere to the defined service level agreements (SLAs) and performance metrics to ensure timely and efficient support delivery.
- Represent the clients' brand values and standards in every customer interaction.
**Key Competencies**
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Ability to work flexible hours, including nights, weekends, and holidays.
- High level of reliability, professionalism, and attention to detail.
**What We Offer**:
- Competitive salary and performance-based incentives.
- Opportunities for career advancement within a growing company.
- A supportive and collaborative team culture.
**Job Type**: Permanent
Pay: £22,500.00-£23,500.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
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