Technical Support Advisor

6 months ago


Southampton, United Kingdom Invosys Full time

**About Us**

We are a leading provider of support services, delivering exceptional customer service on behalf of various brands and businesses. Our mission is to provide seamless, professional, and reliable support to ensure our clients’ customers receive the highest level of service at any time of the day or night.

**Job Overview**

As a Technical Support Advisor at Invosys, you will be the first point of contact for customers seeking assistance with products, services, or technical issues. You will represent our clients' brands, providing high-quality support and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing outstanding service around the clock.

**Responsibilities**
- Provide accurate information about products and services, troubleshooting technical issues, and resolving customer complaints.
- Maintain a high level of empathy and patience with customers, ensuring a positive customer experience.
- Document and track customer interactions and issues using the designated support software.
- Collaborate with other support team members and departments to resolve complex issues and escalate when necessary.
- Stay up-to-date with product knowledge and support policies to provide accurate and current information to customers.
- Participate in training sessions and team meetings to continuously improve support skills and knowledge.
- Adhere to the defined service level agreements (SLAs) and performance metrics to ensure timely and efficient support delivery.
- Represent the clients' brand values and standards in every customer interaction.

**Key Competencies**
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Ability to work flexible hours, including nights, weekends, and holidays.
- High level of reliability, professionalism, and attention to detail.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunities for career advancement within a growing company.
- A supportive and collaborative team culture.

**Job Type**: Permanent

Pay: £22,500.00-£23,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Southampton, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleIn this exciting opportunity, you will work as a technical advisor in our electrical support team, providing expert advice to clients on electrical faults and HVAC maintenance. You will also be responsible for supporting large-scale projects and working closely with our engineering team.


  • Southampton, United Kingdom Invosys Full time

    **Role summary** As a Technical Support Advisor at Invosys, you will play a crucial role as the frontline representative of our 24/7 helpdesk, providing technical assistance and exceptional customer service to our clients in the telecommunication sector. You will be responsible for diagnosing and troubleshooting technical issues reported by clients,...


  • Southampton, United Kingdom The Work Shop Resourcing Limited Full time

    **Technical Support Advisor (Romanian Speaking) - Totton - £24,000** We are working with a great company based near Totton which is looking to recruit a Technical Support Advisor (Romanian speaking) to join their friendly team. You must be fluent in Romanian - both written and oral. Your role will involve offering support of a technical nature, to Romanian...

  • HR Advisor

    2 days ago


    Southampton, United Kingdom PBS4 (Positive Behaviour Support) Full time

    **HR Advisor** **Location: Southampton ** **Hours Per Week: 37.5 hours per week** **Employment Type: Full Time** **Salary: £25,000 - £32,000 dependent upon experience** **About the role** We are looking for an experienced HR Advisor to join our rapidly growing organisation. You will predominantly be offering support to our social care teams in...


  • Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Ltd is seeking an experienced Electrical Hardware Engineer to join our team in Southampton. As a Technical Support Specialist, you will be responsible for providing technical support to clients and ensuring the smooth operation of our services.The successful candidate will have electrical experience and a passion for working with...


  • Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is currently seeking a skilled Technical Support Specialist to join their team. This role offers a competitive salary of £32,000 - £37,000 per annum, along with comprehensive training and progression opportunities.The ideal candidate will have electrical experience and be looking for a technical support role where they...


  • Southampton, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleWe are seeking an experienced electronics engineer to join our rapidly growing company as a technical expert. In this role, you will be responsible for advising customers and supporting the sales team. You will receive full applications and company training, working remotely with occasional travel to customer sites. The work schedule is Monday...


  • Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...


  • Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Call Centre Agent

    7 months ago


    Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride ourselves on...


  • Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    Senior Technical Consultant OpportunityWe are a highly respected specialist recruitment company with a strong reputation within the industry, seeking an experienced technical consultant to join our successful Design, Engineering & Technical division.This role offers a unique opportunity to partner with high-profile clients in the technical and engineering...

  • Service Advisor

    11 hours ago


    Southampton, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Commercial Vehicle Service Advisor Required in Southampton, Hampshire** - Basic Salary: Circa £28,000 + OTE £34,000 - LCV Main Dealer - Monday - Friday 08:00 - 18:00, 1 in 3 Saturdays 08:00 - 13:00 - Fantastic Benefits & Holiday allocation Popular with Campervan Customers, Pick-Up Professionals and Cargo Couriers our client, a well-known commercial...

  • Service Advisor

    3 months ago


    Southampton, United Kingdom CV-Library Full time

    SERVICE ADVISOR Basic Salary - £24,500 - £26,500 + Bonus Location - Southampton   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings....

  • Service Advisor

    1 month ago


    Southampton, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Southampton Salary: Up to £30,000 Basic OTE £38,000 + and company benefits Working hours : Monday to Friday, 8am - 6pm, 1 in 4 Saturday mornings - full time, permanent position OC19055 We have a new vacancy for a Service Advisor for my client's main dealership in Southampton.Excellent opportunity for a Service Advisor to join a...


  • Southampton, United Kingdom Garmin (Europe) Ltd Full time

    **Do you love technology and learning about new consumer products?** **Product Support Roles - PERMANENT ROLE** **Hybrid Working from Home - Can work up to 2 days a week from home (after probation)** **SOUTHAMPTON** **£24000 - £25000 p.a. plus excellent benefits** Are you interested in gaming, gadgets, electronic devices? Or in Satellite Navigation...

  • Service Advisor

    7 months ago


    Southampton, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Hampshire **Town/City**: Southampton **Sector**: Commercial Dealership, Service Department **Salary**: £25000 - £29000 per annum **Job ref**: 125118 **Service Advisor Required in Southampton, Hampshire** - Basic Salary up £24,000 - £28,000 - Negotiable dependent on experience - On Target Earnings £29,000 + - Monday - Thurs 08:00 -...


  • Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Ltd is seeking a highly skilled Electrical Hardware Engineer to join our team in Southampton as a Technical Support Specialist. In this role, you will be responsible for providing technical support to clients and ensuring the smooth operation of our services.You will work closely with our team to deliver exceptional customer...

  • Appointed Person

    11 hours ago


    Southampton, United Kingdom HSB Technical Full time

    Position: Lifting Advisor Location: Southampton / Hythe Type: 6 - 12 months contract **Salary**: 45k - Pro Rata HSB Technical is currently looking for an experienced Lifting Advisor for a busy marine company based in Southampton Requirements & Responsibilities - Advising on all Lifting Operations across sites, also offering advise and support to the...

  • Parts Advisor

    6 months ago


    Southampton, United Kingdom Pace Recruitment Services Ltd Full time

    Parts Advisor £23,000 to £26,500 per year Southampton, Hampshire Our client is a well-established family run car dealership and are currently looking to recruit a Parts Advisor to join their fantastic team based at their Southampton site in Hampshire! As a Parts Advisor your duties will be: - Satisfying all customers’ requirements and increase all...

  • HR Advisor

    7 months ago


    Southampton, United Kingdom Barclay Meade Full time

    **Ref no.** - BHN566363**Location** - Southampton, England**Start date** - ASAP**Job type** - Permanent**Job status** - Open**Job summary**: Barclay Meade HR and Talent are currently recruiting for a HR Advisor to join a Business and Accounting firm based in Southampton. The HR Advisor will work closely with the Group Support Senior HR Advisor. **Key skills...