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Customer Success Specialist

7 months ago


Newton Aycliffe, United Kingdom Mobile Rocket Full time

**Position Overview**:Mobile Rocket is seeking a dedicated and enthusiastic Customer Success Specialist to join our dynamic team during this exciting phase of expansion. As a Customer Success Specialist, you will play a crucial role in supporting and onboarding our SaaS customers, ensuring they have a seamless experience with our highly disruptive product.

**Key Responsibilities**:

- **Customer Training and Onboarding**:Conduct training sessions to educate customers on the features and functionalities of our SaaS product.

Assist in the onboarding process, ensuring customers can maximize the benefits of our solution.

Create and manage support tickets to track and address customer issues.
- **Relationship Building**:Cultivate strong relationships with customers, understanding their unique needs and challenges.

Proactively engage with customers to gather feedback and identify opportunities for improvement.
- **Collaboration**:Work closely with cross-functional teams, including Sales and Product Development, as well as the Customer Success Manager

**Qualifications**:

- Previous experience in customer success, support, or a related role in a SaaS environment.
- Strong communication and interpersonal skills.
- Ability to articulate technical concepts to non-technical users.
- Problem-solving skills with a customer-centric mindset.

**What We Offer**:

- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- Flexible work arrangements, including hybrid options once past probation.

**How to Apply**:If you are passionate about customer success, have a keen interest in SaaS, and want to be part of a company that is transforming the recruitment landscape, we invite you to submit your resume and cover letter via Indeed

Mobile Rocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Join us in reshaping the future of recruitment technology at Mobile Rocket_

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Newton Aycliffe: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person