Customer Services Executive
2 days ago
We are looking for someone who is a team player with a positive and professional attitude. This role requires someone who is organised, able to work on own initiative, able to handle customer complaints and cover when other staff are absent or need assistance.
**Main Duties**:
- Successful completion of daily customer service tasks
- Administer distribution customers job input & pricing
- Deal with customer queries and complaints
- Customer follow up to exceptional standard
- Process and report service failures
- Process and communicate additional charges with effective customer communication
- Controlled internal management of costs and reporting
- Customer account management telephone support
- Reporting of major client or operational issues handled by the Customer Services Team to management.
- Assist in development of the Customer Services Department’s capability and competency.
- To attend any training courses relevant to the post, ensuring continuing, personal and professional development
**Following training, additional duties would include**:
- Producing sales quotations
- Setup of customer accounts
- Creation and maintenance of job pricing tables
- Production of customer and internal reports
- Training staff on new and existing systems and procedures
**Terms of Employment**
Vacancy ID: Customer Service Executive
**Salary**: £22,000 per annum
, permanent
Hours: 40 hours per week
Holidays: 25 days plus 8 statutory days
Expected start date: As soon as possible
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