Customer Service Executive
2 days ago
The Best Connection are recruiting **2 x Customer Service Advisors** on a permanent basis for a client in Newton Aycliffe. Our client is a national logistics company and due to growth require additional customer support to join their existing team.
These vacancies have immediate starts.
The role:
- Daily customer service tasks
- Input pricing information
- Deal with customer queries
- Customer follow up
- Process and report service failures
- Process and communicate additional charges with effective customer communication
- Controlled internal management of costs and reporting
- Account management
- Reporting of major client or operational issues
- Previous customer service experience preferred but not essential
- Able to work on own initiative
- Proficient in IT systems
Hours of work:
- Monday to Friday
- Working hours between 08.00am to 5.30pm - 8 hour shifts
- i.e. 08.00am - 4pm, or 09.30am to 5.30pm
Salary and Holidays:
- £22,500 to £25,000 per annum dependant on experience
- 25 days holiday plus statutory Bank Holidays
**Benefits & Requirements**:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Overtime Available
- Possible permanent position following a successful trial period
**How to achieve higher pay rate**:
See below for details
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