Spa Administrator

6 months ago

Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

The SPA will provide a single point of access for referrals to the Community Children and Young People’s Service (CCYPS) within Nottinghamshire.
To work in partnership with the children’s community service teams to ensure referral pathways are followed communicating with health and social care, statutory and voluntary organisations.
To support the provision of a range of information regarding patient care for the Multidisciplinary team meetings within Nottinghamshire
To respect and maintain confidentiality and have the ability to use own initiative, work with minimum supervision to deadlines and maintain a flexible approach
To provide a high quality administrative service to locality teams.

To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the
To ensure that service users/patients are directed to appropriate community assessment support services who will respond accordingly.
To use communication skills effectively to enable referrers to explain needs and the assistance required. To be sensitive to their feelings and to respect wishes whenever possible.
To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.
To be responsible for data input in electronic and paper clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required.
To ensure that electronic systems are kept up to date at all times by entering and amending patient admissions, discharges and other details onto the computer database as required to allow audit and review information and relevant reports to be produced as required.
To contribute to the provision of administration services to the children and young people teams ensuring that the work load is prioritised and efficiently managed.
To ensure that communications with other health care professionals are managed in accordance with local and Trust Policy.

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you

TeamNottsHC

To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the multi disciplinary team in a timely manner as defined in the agreed referral management protocols.

To ensure that service users/patients are directed to appropriate community assessment support services who will respond accordingly.

To use communication skills effectively to enable referrers to explain needs and the assistance required. To be sensitive to their feelings and to respect wishes whenever possible.

To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.

To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians.

To be responsible for data input in electronic and paper clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required.

To ensure that electronic systems are kept up to date at all times by entering and amending patient admissions, discharges and other details onto the computer database as required to allow audit and review information and relevant reports to be produced as required.

To contribut

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