Primary Care Liaison Officer

3 weeks ago

Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

We are looking for two members of staff to join an integrated team, working across the Trust, Primary Care, and Place. These are new roles, and the posts will initially be for 12 months, to provide a dedicated service for interface issues across Northern Lincolnshire.

The Primary Care Liaison Officers will cover North and North East Lincolnshire and provide information and assistance to GPs and practice teams and the local Care Provider Organisations.

The posts will be accountable to the Patient Services Team within Northern Lincolnshire and Goole Hospital, but will form part of a wider team, including the Primary Care Teams, and Place Management Teams for North and North East Lincolnshire.

These roles offer exciting, new opportunities including the development of monitoring mechanisms to identify trends and work with interface colleagues to identify and implement solutions with an aim to reduce the number of issues raised.

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

The PCLO service for North and North East Lincolnshire provides information and assistance to GPs and practice teams and the local Care Provider Organisations. It provides a single point of contact and a fast-response Helpdesk for concerns, issues and complaints raised by GPs, practice teams and the wider place health organisations, affecting a quick resolution to interface queries, and freeing up clinical and administrative time, by expediting a resolve of those interface issues which effect patient care. It fosters relationships between primary and secondary care, and the wider health community. The role will be key in identifying where there are similar or repeated interface issues, and link in with the wider Primary Secondary Care Interface Team. It will ensure effective bidirectional flow of information between the Trust and Primary Care and Community Services by supporting coordinated working and will support Primary Care Access Recovery plan targets around interface issues.

An element of this role will be to develop monitoring mechanisms to identify trends in requests or issues and work with interface colleagues to identify and implement solutions with an aim to reduce the number of issues raised.

This role is expected to evolve to meet the needs of the organisations and it may therefore develop and change over time. This job description will be reviewed six months into the appointment, and annually thereafter, to reflect the development of the role, in conjunction with the post holder’s performance appraisal and development plan.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employ

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