Customer Services Administrator

4 months ago

Grimsby, United Kingdom HCRG Care Group Full time

Job Introduction
We have an exciting opportunity for a Customer Services Administrator to join our north and northeast Lincolnshire dermatology service covering Grimsby and Scunthorpe.

You will be responsible for managing the flow of referrals from Primary Care and contacting patients to arrange appointments. You'll provide a central point of communication and co-ordination for clinical staff and patients within the clinics which is a vital part of keeping the service running smoothly.

A full UK driving license and access to a vehicle for work purposes is essential for this role.

Main Responsibilities
- To provide a first point of contact, answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgment to establish the priority of issues and taking action as appropriate.
- To liaise with Consultants, Doctors, Nurses and other members of the team to provide a quality service for the patients.
- To maintain computerised and manual filing systems.
- To deal with incoming correspondence, using initiative as appropriate.
- To order clinic and office supplies, when necessary, as efficiently as possible.
- To keep accurate records for auditing purposes both internally and externally.
- To ensure all correspondence to patients, GPs and hospitals is processed in a timely manner.
- To perform office duties including faxing, typing, filing and other duties as required.
- To cover for reception as and when needed.
- Ability to communicate effectively and sensitively with staff and patients
- Ability to work effectively as part of a team
- Ability to produce work of a high standard with attention to detail
- Ability to deal with confidential and sensitive information

A full UK driving license and access to a vehicle for work purposes is essential for this role.

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As a Customer Services Administrator**, **you’ll be working as part of the care system in our north and northeast Lincolnshire dermatology service.

You will feel valued as an Administrator** **within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- A salary of £20,500 and access to a group pension
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
- Free tea, coffee and milk at your base location

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