Administrator/ Scheduler

4 months ago


Manchester, United Kingdom First recruitment Group Full time

Our Client has a requirement for an Administrator, who will be required to work on a 3 Month contract basis in Manchester, (Near Manchester Airport)

**As an Administrator your role**:
Is responsible for planning inspections for engineers using a dedicated Salesforce planning system. To manage work already scheduled and action in-day and short-term changes to work schedules to ensure that agreed engineer utilisation and client specific SLA targets are achieved

The role requires attention to detail, an assertive approach and is fast paced. There are both inbound and outbound calls, third party and customer contact including taking escalation calls from customers where there has been an issue which needs to be escalated and resolved quickly.

**Administrator Responsibilities**:

- Liaising with operational teams, third parties, engineers, area managers and customers to manage the delivery of the work schedule in line with targets
- Working to service level targets for engineer utilisation and customer specific requirements to produce a fully optimised schedule.
- Use of our planning tool Salesforce Field Service to prioritise and schedule the right inspections for our engineers
- Monitoring of schedules to ensure that inspections are completed in line with expected timescales
- Delivery of a high quality of service through outstanding customer service levels and excellent problem-solving skills
- To make Calls to customers to update them on changes to their appointment or to confirm planned visits
- To deal with customer escalations professionally, seeking management support to resolve quickly

**Company information**

We actively recruit at all levels and this is a superb opportunity for an Administrator looking for new employment.

**Salary**: Up to £24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 3 months

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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