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Client Relationship Coordinator

4 months ago

Ellesmere Port, United Kingdom Adviser Plus Full time

As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as a Client Relationship Coordinator

We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a great place to work.

**Our employee benefits include**:

- Company pension.
- Health cash plan.
- Flexible working and remote/hybrid working opportunities.
- Free onsite parking.
- A generous holiday entitlement which increases with service
- Holiday purchase scheme.
- Cycle to work scheme.
- Discounted gym membership.
- On-site parking and free refreshments
- Many other cultural and lifestyle benefits.

**The role and responsibilities of a Client Relationship Coordinator**:
The role of the Client Relationship Coordinator is key to the effective management of our adviceline calls. Client Relationship Coordinators are often the first point of contact for clients and the focus of the role is to provide excellence in customer serviceand to maximise the client experience. Your role will include:

- Deal with any enquiries regarding the website content and escalate calls to advisers in line with the client’s business rules.
- Capture and track all calls on the case and call management system in line with specific workflow processes and client SLA’s.
- Conduct outbound calls to clients in line the client’s business rules.
- Support any administration necessary to support the coordination of advice line calls and the advisory teams.
- Provide an excellent customer service experience to both, internal and external customers

**Skills and experience required to be a successful Client Relationship Coordinator**:

- Articulate, confident and fluent communicators demonstrating a high level of both oral and written English
- Focused on delivering the very best customer service
- Well-developed interpersonal skills
- Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook)
- A commercial/pragmatic approach to problem solving
- A committed team player who is effective working with the team and independently
- Excellent telephone manner and accurate keyboard skills.

**Equal opportunities**:
AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal OpportunitiesPolicy.