Service Officer

4 months ago

Maida Hill, United Kingdom Aster Group Full time

**Who We Are**

Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives.

Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”.

**Your Role**

As a Service Officer you will work within Vivian Court one of our sheltered housing schemes in Maida Val, London W9.

Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments.

You’ll be part of resident’s meetings and will be responsible for reporting both communal and resident’s repair requirements.

The role could also see you managing light anti-social behaviour issues.

**About You**

The following are considered essential:

- Experience in tenancy management, including audits and signposting to other agencies for additional resident support
- Strong awareness of building health & safety issues
- Ability to work independently, exercising good initiative and judgement.
- Great communication skills, you’ll be a go to person so building rapport will be very important
- Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.
- Excellent written, communication and IT skills.

Currently the role is being worked across Monday to Wednesday, however the team are happy to discuss flexibility with this arrangement during the interviews.

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