Student Finance Administrative Officer

7 months ago


Hill, United Kingdom University of Greenwich Full time

The Student Fees and Financial Support Team pride itself in supporting our students with information and advice on student finance matters to help make informed choices whilst ensuring financial sustainability and growth of the University. We are committed in the promotion of enhanced student experience and success by providing financial support and awareness with the means of tailored resources. In seeking to achieve our objectives, we work in close partnership with key external and internal stakeholders across the university including Faculty academic and professional staff as well as professional services staff and students. The Student Finance Administrative officer role is pivotal in providing a support and triage services for the Student Fees and Financial Support Services.

Key areas of responsibility include:

- Providing a strong proactive customer focused service
- Providing information in a professional manner to individual requests that are conversant with current relevant regulations and deliver accurate information on areas including tuition fee payments, registration, funds, and bursaries as well as signposting and referring students to appropriate internal and external services.
- Attendance at open days

This role works within a team of colleagues providing information and assistance to students in a helpful and sympathetic manner, where confidentiality is imperative.
- The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission._
- We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management._


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