Administrative Officer

6 months ago

Lawrence Hill, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 311720**Salary**:

- £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 12Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at BRISTOL CIVIL JUSTICE CENTRE BRISTOL, BS1 6GRAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**HM Courts and Tribunals Service**

**Directorate: South West Region**

**Job Title: Admin officer**

**Number of Vacancies: 12** **Posts**

**Location: Bristol Civil Family Justice Centre, 2 Redcliff Street, Bristol, BS1 6GR**

**Grade: Admin officer (AO)**

**Duration**:Permanent**

**Salary: National: £22,940**
- _This position is available for external applicants as well as existing civil servants on level transfer.

**Overview**

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

**The key purpose of the role**

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

**Essential Skills & Criteria**:

- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills
- Customer Service and Administrative skills

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

**Key responsibilities**:
**Administration**
- Preparing papers and/or digital files for court, tribunals, hearings and meetings.
- Producing court/tribunal documents.
- General photocopying and filing.
- Creating and updating records on in-house computer system and data input.
- Post opening and dispatch.
- Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
- Preparing meeting agenda, joining instructions, handouts etc

**Drafting**
- Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

**Operations**
- Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
- Assisting court users, supporting listing and rota management, checking files.
- Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
- Handling counter (face to face), written and telephone enquiries.
- To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
- To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
- To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles.

**Processing casework**
- Including standard documentation and information, court orders, claims, fines and fees
- Resulting courts accurately, interpreting accurately the information needed on a court file
- To work to workload targets in terms of throughput and accuracy.

**Checking and verifying**
- Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.

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