Sales Administrator/customer Service Advisor

1 week ago


Ledbury, United Kingdom Linthwaite Group of Companies Full time

Based in Ledbury, Linthwaite Ltd t/a DAVANT are firmly established as a nationwide manufacturing and distribution business into the Plumbing and Building Industry.

**Due to company growth and the increase of customer demands we are looking for an enthusiastic Sales Administrator/Customer Service Advisor with great attention to detail and the ability to work well in a vibrant, busy team. You will be able to thrive under pressure, have a professional manner and be a team player. Our Commerical Hub team are meticulous with detail, have a proven ability to operate to deadlines and deal with conflicting priorities in an effective manner.**

**Roles and Responsibilities**:

- First line on the phone on allocated day(s)
- Follow all queries through from beginning to completion. Working with all departments to resolve queries
- Process orders in time for cut offs
- Checking through orders processed for any errors before despatch
- Work through customers’ accounts releasing back orders and keeping their details up to date
- Keep customers up to date with deliveries
- Raise returns paperwork and book collections with couriers and our transport department
- Provide technical support
- Working with the quality team, to resolve customer complaints
- Provide holiday and sickness cover in the office
- Additional product training and site visits to our other business branches aroun d the Ledbury area

Personal skills:

- Mulitasking
- Confident telephone manner
- Keen eye for detail
- Organised
- Team player
- Open and adaptable to change
- Positive outlook
- Keen to learn
- Approachable

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ledbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location



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