Customer Service Administrator

4 months ago


Ledbury, United Kingdom GMP Recruitment Ltd Full time

GMP Recruitment are recruiting on behalf of our client in Ledbury for an Customer Sales Administrator to join a highly successful, rapidly expanding organisation. They are a leading British manufacturer and supplier of a range of daily living aids, helping people to maintain their independence at home

An excellent opportunity for an enthusiastic and self-motivated individual. With plenty of variety & daily contact with customers, you need to be confident, flexible, and able to use your initiative. You will be part of a team driven with a passion to making a positive difference.

This is a full time, permanent position working Monday - Friday and you will be offered a salary of £22,000 per annum.

**Key Responsibilities**
- Sales order processing existing and new customer demand
- Frontline support answering customer queries over the phone
- Ensuring all paperwork and processes to meet customer service expectations completed effectively, efficiently, right first time and on time
- Keeping customers up to date with their orders (deliveries, returns; direct and via online portals)
- Actively engage and support outstanding customer service throughout the whole customer journey
- Working together with other internal departments (production, despatch and accounts)

**You are**:

- Hard-working, dedicated with the ability to work under your own initiative confidently.
- A great communicator, work well in a team and by yourself.
- Flexible to manage multiple tasks at once, taking ownership of projects and prioritising for a successful outcome.
- Able to thrive under pressure, especially when working to tight deadlines.
- Experienced in Microsoft Office software, especially Word, Excel, and Outlook, as well as CRM databases.
- Experienced in data entry

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.

Reference ID: AP457

**Salary**: From £22,000.00 per year

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Ledbury (required)

Work Location: In person

Reference ID: AP457



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