Customer Services Officer
2 weeks ago
Overview:
Are you an excellent communicator with experience in customer service?
Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.
The National Records of Scotland (NRS) collects, preserves and produces information about Scotland's people and history through the recording of registration of births, adoptions, marriages and deaths and other life events in Scotland. We maintain Scotland’s archives, making them available to inform current and future generations and also incorporate ScotlandsPeople, the family history service.
**Responsibilities**:
Working within the Operations and Customer Services Directorate, you will undertake customer related business tasks and specific tasks relating to the accessing, recording and retrieval of information from our Statutory Registers both electronically and in hard copy. The ability to engage with staff across NRS and with external stakeholders is essential.
Main duties will include, for which full training will be given:
- Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
- Operating our digital registration service software required to run registration services.
- Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
- Create and process changes to public registration records accurately and issue certificates as required.
- Process payments for NRS Services
- In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.
**Competencies**
Customer Service
Team working
Communications & Engagement
Self-Awareness
Essential Criteria & Qualifications:
No specific qualifications required for this post.
**Essential Criteria**
1. Excellent communication and interpersonal skills ability to build strong working relationships with internal and external stakeholders.
2. Good organisational skills with an ability to work flexibly and adapt to a changing environment, while continuing to deliver a customer focussed service.
3. Ability to work as part of a team, maintaining good working relationships and contributing to the team’s overall performance.
4. Proficient in the use of Microsoft Office (Outlook, Word, Excel)
**Location**
These posts are based in our Operations and Customer Services Directorate, and will be located in either New Register House, 3 West Register Street, Edinburgh or General Register House, located next door at 2 Princes Street, Edinburgh.
**Provisional Interview Dates**
To be confirmed.
**Additional Information**
For further information on this vacancy please download and review the “Person Specification” which you will find below.
Skills_For_Success_Competency_Framework
Person_Specification_Band_A_Updated_9.9.22_PDF
**How to Apply**
**Further Information**
**As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.**
**Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
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