Operations Administrator

3 months ago


Stirling, United Kingdom CitNOW Video Full time

**About us**

With just over 300 employees worldwide, the CitNOW Group is a global market leading provider of software for the automotive industry, created to leverage innovation and help retailers and manufacturers deliver an outstanding customer experience. Driven by the vision to transform the way the automotive world communicates, the group is made up of 12 leading technology companies; CitNOW, Dealerweb, Quik, Reef, RTC, Tootle, Web1on1, AutoSLM, Autoimaging, dealerdesk, Vehicle Vision & Feasa.

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution - for dealers to build trust, transparency and long-lasting relationships.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

**About the role**

The CitNOW Group Onboarding Team are recruiting for a Sales Operations Administrator to be responsible for processing orders, generating work orders and providing support for our customers internally and externally throughout the sales order and billing life cycle.

This role is based at our offices in Stirling, however we appreciate the importance of a positive work life balance and have a hybrid home and office working model.

You will be responsible for ensuring that the sales order and work order process is faultless from start to finish, whilst working with the wider Onboarding team to achieve the time-to-go-live and billing targets. You’ll need to have a proven ability to follow direction, be receptive to instruction and able to process requests swiftly and accurately.

The role requires use of the company's group-wide cloud-based Salesforce CRM system, so a fantastic eye for detail and experience of data administration is essential in managing the collection, entry, integrity, consistency and quality of the data.

**Key responsibilities**:

- Be responsible for administering the sales operations task queues
- Be responsible for administering and monitoring the order, work order and billing process
- Ensure the sales order and work order process is faultless from start to finish
- Provide support for our customers internally and externally throughout the sales order and billing life cycle
- Collaborate with your Sales Operations colleagues to continue the development of best practice sales order and work order processes and offer your recommendations for improvements
- Strive to achieve time-to-go-live and billing targets with the wider Group Onboarding Team
- Work closely with our Salesforce team to ensure that processes are followed

**We are seeking**:

- An experienced Administrator, used to a fast-paced environment
- Previous experience using Salesforce is desirable but not essential
- Skilled in organising tasks and establishing priorities to meet deadlines
- Strong work ethic, a self-starter with a proactive approach

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 1 year (preferred)

Ability to Commute:

- Stirling (required)

Work Location: Hybrid remote in Stirling



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