Front of House Team Leader

5 months ago

London, United Kingdom The Hummingbird Bakery Full time

Do you have what it takes to make The Hummingbird Bakery buzz?

The first thing to greet our customers, aside from a tempting array cakes, is our friendly Front of House team.

We want every visitor to our branches to leave wanting a second taste of what The Hummingbird Bakery has to offer and this requires the dedication of outstanding individuals with a passion for our products.

**What we offer**:

- Hourly pay: £12 per hour starting rate
- 35 - 45 hours a week.
- Career development and training. Progression through the company. if you want to grow to the next level then we will make sure it happens with you.
- Loyalty scheme
- Free birthday cake every year
- 50% off food
- Staff parties
- Treats throughout the year
- Free cupcakes and hot drinks.

**About you**:
For those with more experience of Front of House, the additional responsibilities of becoming a Front of House Team Leader can be an excellent step up the ladder.

Aside from being a people person and having a passion for fresh baking, you’ll have:

- Customer service skills to wow
- To supervise the front of house team to ensure that the presentation and sale of Hummingbird’s product range reflects a consistently excellent standard of customer service. In collaboration with branch management team to deputise for the Assistant Branch Manager during their absence.
- Exceptional communication skills with excellent spoken and written English
- Bundles of enthusiasm and a desire to give every task your all
- Creativity and a personality that is reflected in your work
- An ability to make customers smile with delicious desserts
- Worked in a team in a similar business
- Completed basic Health and Safety and Food Hygiene (Level 2 is ideal)

**Main Responsibilities**
- To deliver exceptional customer service, greeting customers with a passion for our products, professionalism and providing an exceptional purchasing experience
- To ensure impeccable standards of cleanliness in the branch
- To handle cash and serve customers at the till point
- To work efficiently as part of a team in a busy environment
- To undertake duties allocated by the Management
- To maintain the product displays, sell the product range and contribute to target sales
- To adhere to a cleaning rota and ensure completion and sign off

**Hours**

Tuesday - Saturday 2pm-9.30pm

**We cant wait to meet you, see you soon.**

Pay: £12.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus

Work Location: In person

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