Head of CRM

2 days ago


Luton, United Kingdom Advantage Resourcing Full time

**Job title**: Head of CRM
**Location**: Home based / Luton
**Daily rate**:Up to £600 per day via umbrella company
**IR35 Status**: Inside IR35
**Duration**:6 months

This is a fantastic opportunity for an experienced Head of CRM to join a prestigious and well-respected organisation
In this key role you'll lead and build out a team to deliver high impact insight that influences business decisions, and transform how the organisation engage and communicate with their customers through CRM activity

**Key responsibilities include**:
Own the CRM strategy for all territories - new customer acquisition, customer loyalty and retention

Deploy segmented, relevant marketing campaigns across multiple channels in a timely manner and of a high standard that excite customers and promote the brand in the best possible way.

Deliver a contact strategy that achieves high rates of customer engagement, and generates revenue, sales and loyalty

Adopt a robust test and learn approach to CRM, ensuring that all learnings are captured and applied to future campaigns

Work with the Data teams to ensure the latest segmentation, models and classifications are used in CRM marketing and Operational activity

Operation of Brand Health, CSAT and NPS programmes and delivery of all insight into the business

Own the annual budget and all supplier relationships

Reduce the dependency on external suppliers to deliver core functionality and services

Strong experience working for organisations who are leaders in CRM, CX, and have demonstrable experience of transforming performance at those organisations

Passionate about the customer, passionate about insight, commercially focussed, and highly influential

Collaborates and develops great relationships with internal teams,

Able to convince the business to stretch beyond a mínimal viable product mind-set and focus on the best possible solutions

Continually monitors current trends, new technology solutions, and competitive strategies - and then translates them into new ideas and approaches

Engages with suppliers and attend key events / conferences to identify new prospective solutions and best practice case studies which act as benchmarks for our strategy

Develops trusted, long-term relationships with key contacts, executive leadership and suppliers.

Strong experience working for organisations who are leaders in CRM, CX, and have demonstrable experience of transforming performance at those organisations

**If you are interested in becoming part of this growing success story please submit your CV now to be considered for the position.


  • Head of CRM

    5 days ago


    Luton, United Kingdom Advantage Resourcing Full time

    **Job title**: Head of CRM **Location**: Home based / Luton **Daily rate**:Up to £600 per day via umbrella company **IR35 Status**: Inside IR35 **Duration**:6-7 months This is a fantastic opportunity for an experienced Head of CRM to join a prestigious and well-respected organisation! In this key role you'll lead and build out a team to deliver high impact...


  • Luton Airport, United Kingdom easyJet Full time

    COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 35 countries,...


  • Luton, United Kingdom Wallace Hind Selection Full time

    Are you a talented and ambitious B2B (business-to-business) Customer Service Manager / Head of Customer Service? Are you looking to advance your talents into a customer-driven role creating a seamless experience for our prestigious premium-ended brand? Ifso, then please read on. **BASIC SALARY**: £42,000 - £48,000 **BENEFITS**: - 25 Days Annual Holiday...


  • Luton, United Kingdom McCarthy Recruitment Ltd Full time

    **Job Title: Retention & CRM Marketing Specialist **Location: Luton** **Salary: Up to £35,000 plus bonus and benefits** **Role: Permanent** **OVERVIEW** Do you want to work for a global leader with unlimited potential for your future development? With fantastic opportunities for your future development and an industry leading approach to training, this...


  • Luton, United Kingdom Youthscape Full time

    **ABOUT US**: **Youthscape is a national organisation with long-standing roots in Luton, where we continue to work with young people directly.** Our vision is to help transform how the whole church works with young people: meeting the common story of decline with new approaches to welcoming young people into the life of the church. We support those working...


  • Luton Airport, United Kingdom easyJet Full time

    **The Head of Customer Communications** - 27 years ago, easyJet broke the mould of the aviation industry, introducing low fares and making travel easy and affordable for everyone - becoming one of Europe’s largest airlines and most recognisable brands in the process. We still have that restless spirit, which is why we’re on a mission to become Europe’s...

  • Head of Proposition

    6 days ago


    Luton, United Kingdom TUI Full time

    At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. myTUI is at the heart of this, and our ambition is for this to be a best-in-class on-line account, that supports a...

  • Head of Proposition

    4 days ago


    Luton, United Kingdom TUI Full time

    At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. myTUI is at the heart of this, and our ambition is for this to be a best-in-class on-line account, that supports a...


  • Luton, Luton, United Kingdom La Fosse Full time

    About the RoleThis Head of Digital Infrastructure position is responsible for building and managing a team of subject matter experts while overseeing key IT infrastructure and services.The successful candidate will have a proactive and motivated approach to project delivery, strong technical management skills, and knowledge of hardware/software systems.Key...


  • Luton, United Kingdom CV-Library Full time

    Niyaa People are delighted to be partnering with a specialist Housing organisation to search for a Director of Operations on a permanent basis, to join and lead on their major growth plans and help take the business to the next level. The organisation expects to double in head count and turnover in the next 2/3 years, so they require someone who has worked...


  • Luton, United Kingdom Carter Murray Full time

    **Senior Marketing Executive** **Hybrid / Remote** **£30,000 - £33,000** **Luton - Capability Green** Carter Murray have exclusively partnered with a healthcare recruitment agency who are looking for an experienced marketing executive to join their marketing team. Working closely with the Group Head of Marketing to increase brand awareness, drive...


  • Luton, United Kingdom Robert Half Full time

    Junior Legal Counsel (Contracts Manager)Technology firmBased Luton£40K-£47K Role DefinitionTo review and negotiate a range of commercial agreements for all companies within the Group and assist the Head of Legal and wider Legal team on various other commercial legal matters as needed. Key ResponsibilitiesPrincipal duties and responsibilities include, but...

  • Junior Legal Counsel

    24 hours ago


    Luton, United Kingdom Robert Half Full time

    Junior Legal Counsel (Contracts Manager)Technology firmBased Luton£40K-£47K Role DefinitionTo review and negotiate a range of commercial agreements for all companies within the Group and assist the Head of Legal and wider Legal team on various other commercial legal matters as needed. Key ResponsibilitiesPrincipal duties and responsibilities include, but...

  • Junior Legal Counsel

    19 hours ago


    Luton, United Kingdom Robert Half Full time

    Junior Legal Counsel (Contracts Manager)Technology firmBased Luton£40K-£47K Role DefinitionTo review and negotiate a range of commercial agreements for all companies within the Group and assist the Head of Legal and wider Legal team on various other commercial legal matters as needed. Key ResponsibilitiesPrincipal duties and responsibilities include, but...

  • Junior Legal Counsel

    18 hours ago


    Luton, United Kingdom Robert Half Full time

    Junior Legal Counsel (Contracts Manager)Technology firmBased Luton£40K-£47K Role DefinitionTo review and negotiate a range of commercial agreements for all companies within the Group and assist the Head of Legal and wider Legal team on various other commercial legal matters as needed. Key ResponsibilitiesPrincipal duties and responsibilities include, but...


  • Luton, United Kingdom CV-Library Full time

    Customer Service Centre Specialist Permanent Position 8.30am – 5pm (Monday – Friday) Benefits include: 7% matched pension, Medical Cash Plan + 20 days holiday plus banks Growing Manufacturing Business Luton My client are a precision manufacturing business, based in Luton, specialising in hydronic valves and control systems that deliver...

  • Data Product Owner

    6 months ago


    Luton, United Kingdom TUI Group Full time

    Luton, United Kingdom- Crawley, United Kingdom- - 126667- - Hybrid- - Permanent- - Full Time- - 37.5We have an outstanding opportunity to help create and deliver the product vision for TUI’s Group-wide Customer Data Services. Personalisation and frictionless journeys are now hygienic factors of a digital experience. Following the global pandemic, our...


  • Luton, United Kingdom TUI Full time

    Digital Marketing is an essential function in helping to achieve the online sales performance and brand positioning for TUI. Meta search plays an important role in our digital acquisition strategy and the Digital Marketing Manager - Meta will be responsiblefor driving significant growth through this channel in an efficient manner. This role will take the...

  • CEO Team Executive

    3 days ago


    Luton, United Kingdom FirstPort Full time

    **Job Role**: CEO Team Executive **Location**:Luton **Hours**:Monday to Friday (35 hours per week) To continually deliver the service expected from us by our customers, we rely on a professional, experienced, and motivated team. We recognise and value the contribution our people make to our business, and we are committed to ensuring they are skilled...


  • Luton, United Kingdom Repairify Full time

    Overview: **Summary/objective** The Sales & Event Coordinator is responsible for supporting day-to-day coordination and logistics as well as tactical strategies in events, sales enablement and technical documentation materials, customer communications, and analytics and reporting on sales and marketing KPIs. **Essential functions** - Reasonable...