Head of Customer Service
4 days ago
Are you a talented and ambitious B2B (business-to-business) Customer Service Manager / Head of Customer Service? Are you looking to advance your talents into a customer-driven role creating a seamless experience for our prestigious premium-ended brand? Ifso, then please read on.
**BASIC SALARY**: £42,000 - £48,000
**BENEFITS**:
- 25 Days Annual Holiday & Bank Holidays
- Company Pension (5% Company Contribution)
- Private Healthcare (for Employee & Family)
- Life Assurance Cover
- Laptop & Mobile Phone
**LOCATION**: St. Albans
**COMMUTABLE LOCATIONS**: Hatfield, Watford, Stevenage, Luton, Welwyn Garden City, Aylesbury
**JOB DESCRIPTION**: Customer Service Manager / Head of Customer Service - technical, industrial equipment, machinery
This is a senior Customer Service Manager / Head of Customer Service role and your duties will include:
- Championing and ownership of a seamless customer experience.
- Managing all customer service activities.
- Utilise CRM system to manage the functions of receiving, assessing, resolving and documenting customer issues and complaints.
- Proposing solutions and strategic / tactical improvements to the senior management team.
- Maintain and improve systems & procedures.
**PERSON SPECIFICATION**: Customer Service Manager / Head of Customer Service - technical, industrial equipment, machinery
You will:
- Already be a talented and ambitious Customer Service Manager / Head of Customer Service.
- Have experience in any product sector within business-to-business.
- Be well-educated, charismatic and professionally-minded with integrity.
**OUR COMPANY**:
We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries.
With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be.
We constantly strive to develop our staff in order to take on additional responsibilities and grow professionally.
**PROSPECTS**:
Wherever possible, we actively seek to promote from within.
It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Customer Service Manager, Customer Services Manager, CRM, B2B, Business to Business
**REF**: JK16802, Wallace Hind Selection
-
Customer Service Solutions Specialist
1 month ago
Luton, Luton, United Kingdom United Parcel Service of America, Inc Full timeJob OverviewAs a Customer Service Solutions Specialist with United Parcel Service of America, Inc., you will have the opportunity to work in a dynamic environment where you can develop and maintain sales opportunities. You will be responsible for collaborating with account management teams, developing sales strategies, and managing customer relationships.The...
-
Customer Service Agent Logistics
1 month ago
Luton, Luton, United Kingdom United Parcel Service of America, Inc Full timeAbout the Job:We are seeking an experienced Supply Chain Support Specialist to join our team at United Parcel Service of America, Inc. This role involves providing critical support to our supply chain operations and ensuring seamless customer experience.Main Responsibilities:Handle customer inquiries professionally over the phone and face-to-faceServe as a...
-
Customer Service Advisor
7 days ago
Luton, United Kingdom DB Arriva Full timeArriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, **there is no...
-
Customer Service Centre Specialist
3 months ago
Luton, United Kingdom CV-Library Full timeCustomer Service Centre Specialist Permanent Position 8.30am – 5pm (Monday – Friday) Benefits include: 7% matched pension, Medical Cash Plan + 20 days holiday plus banks Growing Manufacturing Business Luton My client are a precision manufacturing business, based in Luton, specialising in hydronic valves and control systems that deliver...
-
Head of Customer Communications
7 months ago
Luton Airport, United Kingdom easyJet Full time**The Head of Customer Communications** - 27 years ago, easyJet broke the mould of the aviation industry, introducing low fares and making travel easy and affordable for everyone - becoming one of Europe’s largest airlines and most recognisable brands in the process. We still have that restless spirit, which is why we’re on a mission to become Europe’s...
-
Head of Telesales
1 day ago
Luton, United Kingdom Onecom Full time**Are you looking for a dynamic, inclusive, and people-led business for your skills and experience to shine? If so, then 9Retail want to hear from you!** 9Retail, part of the Onecom group, are currently looking for a customer-centric **Head of Telesales** to oversee a team of telephone salespeople based in **Luton**. As a **Head of Telesales**, you will be...
-
Head Food Services Coordinator
2 weeks ago
Luton, Luton, United Kingdom Chartwells - Schools Full timeHead Food Services Coordinator Position:We are seeking an experienced and organized individual to join our team as a Head Food Services Coordinator. This is a full-time position contracted to 35 hours per week.About the Role:The successful candidate will be responsible for coordinating food services, managing inventory, and maintaining a clean and safe...
-
Head of Installation
1 month ago
Luton, United Kingdom Futures Full timeDo you have a background in shopfitting, interiors or furniture manufacturing focused on joinery, spray painting, small bespoke metalwork, textiles and the assembly of products for offices or high street retailers? Happy with travel as an occasional part of your role? This could be the role for you! Our client, a manufacturing business focused on...
-
Head of Services
7 months ago
Luton, United Kingdom NOAH Enterprise Full timeJob Advert **Could you head up our services for people struggling against homelessness and exclusion across Bedfordshire and beyond?** NOAH is a charity which exists to create a fairer and more equitable society, where the immense value and potential of people experiencing poverty and disadvantage is realised. We prevent and relieve homelessness,...
-
Head of Product
7 months ago
Luton, United Kingdom TUI Full timeWe are looking for an experienced Head of Product - Content Service to lead our programme of work to move away from having local systems in each of our markets to building a market leading suite of content technology services that will lead the travel market in content automation across the products we sell. This a great opportunity to join a team of...
-
Head of Product
7 months ago
Luton, United Kingdom TUI Full timeWe are looking for an experienced Head of Product - Content Service to lead our programme of work to move away from having local systems in each of our markets to building a market leading suite of content technology services that will lead the travel market in content automation across the products we sell. This a great opportunity to join a team of...
-
Assistant Head Chef
2 weeks ago
Luton, Luton, United Kingdom beBee Professionals Full time £25,000 - £35,000Assistant Head ChefOur Vision:At beBee Professionals, we are committed to providing exceptional dining experiences that exceed our customers' expectations. As an Assistant Head Chef, you will play a key role in achieving this vision by assisting the Head Chef in managing the kitchen and ensuring the highest standards of food quality and...
-
Head of CRM
4 days ago
Luton, United Kingdom Advantage Resourcing Full time**Job title**: Head of CRM **Location**: Home based / Luton **Daily rate**:Up to £600 per day via umbrella company **IR35 Status**: Inside IR35 **Duration**:6-7 months This is a fantastic opportunity for an experienced Head of CRM to join a prestigious and well-respected organisation! In this key role you'll lead and build out a team to deliver high impact...
-
Head of CRM
24 hours ago
Luton, United Kingdom Advantage Resourcing Full time**Job title**: Head of CRM **Location**: Home based / Luton **Daily rate**:Up to £600 per day via umbrella company **IR35 Status**: Inside IR35 **Duration**:6 months This is a fantastic opportunity for an experienced Head of CRM to join a prestigious and well-respected organisation! In this key role you'll lead and build out a team to deliver high impact...
-
Head of Proposition
5 days ago
Luton, United Kingdom TUI Full timeAt TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. myTUI is at the heart of this, and our ambition is for this to be a best-in-class on-line account, that supports a...
-
Head of Technology Customer
3 days ago
Luton Airport, United Kingdom easyJet Full timeCOMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 35 countries,...
-
Customer Service Supervisor
7 months ago
Luton, United Kingdom Dr. Pharmacy Full time'''Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives and ensuring excellent customer service is provided. This is a leadership role that requires strong communication and analytical skills....
-
Customer Service Assistant
7 months ago
Luton, United Kingdom Langdons Full time**Do you strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Assistant role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Assistant **to join the team based in**...
-
Customer Services Manager
3 days ago
Luton, United Kingdom dnata Catering Full timednata Catering UK, the world’s largest inflight caterer has an exciting opportunity for a Customer Services Manager to join our team, working 40 hours a week based in our facility at Luton Airport. **What you’ll be doing**: - Interact with the airline customer personnel at all levels - Ensure clear knowledge and communication of the expected service...
-
Head of Service Delivery
7 months ago
Luton Airport, United Kingdom easyJet Full time**Head of Service Delivery - Luton - Hybrid** Our People Team plays a crucial role in recruiting, retaining, and developing our talented workforce across our geographically diverse organisation. They create a thriving workplace and connect our employees to a work environment they love. We offer hybrid and flexible working options, attractive benefits,...