Coordination Centre Administrator
3 months ago
Leadership Support and train those new to the team including volunteers. Work with the SystmOne (S1) champions across the hospice, being able to provide the S1 admin induction sessions for all new staff and contribute to the S1 train the trainer sessions. Lead others across the organisation by acting in a professional, kind and competent manner at all times. Management of All referrals into Rennie Grove Peace Hospice, both those from external sources and internal referrals.
Ensure that the correct team is notified of the referral and the priority score in order that the patient and family receive care in a timely fashion. Ensure that the correct data is entered into the clinical system. Call patients and family members to arrange appointments. Take messages from professionals, patients and family members and ensure they are passed to the most appropriate person.
Pull data from the clinical system for pre-planned reports such as patients lists or missing data reports. Book rooms for appointments, prepare clinic letters and process patient discharge summaries, ensuring these are all completed in a timely manner. Personal/ professional Comply with all Rennie Grove Peace Hospice Care policies and procedures. Ensure all Personal Identifiable Information is communicated in accordance with the GDPR and Caldicott principles and RGP Data Governance processes.
Maintain required organisational standards for all mandatory training. Keep up to date with current legislation relevant to role. Maintain and improve professional competence by attending training courses, study days and conferences as appropriate. Demonstrate ongoing personal and professional development in accordance with annual Individual Progress Review (IPR) system.
Ensure that information (in any form) relating to patients, staff, volunteers, customers, and supporters is always protected and treated confidentially and complies with current data protection laws. If handling patient data, awareness of the Caldicott principles: you should be able to justify the purpose(s) of every proposed use or transfer. Do not use it unless it is absolutely necessary and use the minimum necessary. Attend relevant meetings as appropriate.
Health and safety Make sure staff and volunteers are trained in fire, evacuation, health, and safety, and can do their roles safely. Understand fire regulations and the action to be taken in the event of a fire. Report any accidents / incidents at work and record adverse incidents as appropriate. Follow all infection control policies and guidelines, ensuring staff appreciate preventing healthcare acquired infections and infection control is the responsibility of all.
Adhere to the safeguarding of vulnerable adults and children's policies and procedures.
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