Fulfilment and Customer Service Coordinator

6 months ago


London, United Kingdom Andre Michael Ltd Full time

Andre Michael is a wholesale jewellery business supplying to the retail jewellery shops throughout the UK and Ireland. Established for nearly 10 years, we have built a business with strong foundations and longevity in mind.

We're looking for a new Fulfilment and Customer Service Coordinator, to join our expanding jewellery company This is a full time office-based job. (unable to work from home).

**Duties include but not limited to**
- Overseeing communication with customers on social media platforms.
- Processing returns, exchanges and repairs.
- Pack and dispatch orders using Royal Mail and other systems
- Quality control of products and fulfilment process
- Managing stock levels
- Place customer orders via our suppliers.
- Assist manager with ad-hoc tasks

**What we're looking for**
- An enthusiastic and confident team player.
- Proven customer service experience with a positive and friendly approach
- A great phone manner with the ability to speak with clients and customers in a relaxed and helpful manner
- Someone who is extremely organised.
- Strong attention to detail.
- Ability to switch between tasks day to day, depending on the needs of the office
- Someone who enjoys a busy, fast-paced work environment
- A self-driven individual who is great at managing their workload to meet deadlines
- A confident communicator looking to work as part of a close-knit team
- An interest in Jewellery.

**Location**

Our Hatton Garden Office

**Hours**

Monday - Friday, 8:45am - 5:15pm

**Contract**

Full Time

**Salary**: £32,500.00-£35,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 5 years (required)

Work Location: In person


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