Ticketing Coordinator

2 weeks ago

Manchester, United Kingdom Victoria Warehouse Festivals Full time

**Company**:Victoria Warehouse Group

**Job Title**:Ticketing Coordinator

**Reporting to**:Head of Group Festival Marketing / Finance Director

**Responsible for**: Ticket Agents and Casual Working Staff On Site

**Location**:Victoria Warehouse (Hybrid Office and Remote Working)

**JOB PURPOSE**.

To maximise ticket sales and revenue by providing effective ticketing information and advice. Alongside the FD, proactively managing ticket pricing, inventory, financial reporting, ticket agents, and allocations. This position involves a high level of responsibility involving Festival and Venue based events.

You will be working on events such as We Are FSTVL, Forbidden Forest and other events over the summer.

**PERSON SPECIFICATION**
- Demonstrable ticketing experience/staff management and demonstrable knowledge of live event ticketing gained in a promoter, ticket agent or venue environment.
- Good working knowledge of Excel, Word and MS Office is essential.
- Adept in using ticketing systems (such as PayLogic) and reporting functions in particular. Previous experience of using reporting tools and platforms to write and manage reports would be an advantage.
- Role entails dealing with casual staff, customer related issues, promoters, and others so interpersonal and customer relation skills must be excellent.
- Some manual lifting involved, especially on site.
- Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level
- Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Management Team level.
- Proactive and demonstrates initiative, drive and commitment to achieve objectives
- Uses interpersonal skills to establish excellent rapport and working relationships
- Self-motivated and takes ownership for personal and technical skills development
- Well organised, deadline focused and adept at prioritising workloads
- Combines analytical thought with creativity to excel at problem-solving
- Maintains good commercial awareness, proven ability to maximise sales and understands business drivers

**RESPONSIBILITIES**
- Liaise with promoters, MD & Finance Director, ticket agents/venues and other stakeholders to advise on and manage the ticketing for all VW Music and Partner Company Festivals (and potentially venue touring concerts and other events).
- Prepare events for on-sale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partners, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, rebates; set ticket stock text and calculate ticket stock requirements against sales forecast, submit ticket stock design requests and stock orders with suppliers in good time to ensure ticket dispatch begins on time. Ordering wristband stock based on sales forecasts.
- Creating reporting documents in excel to administer events and track sales / revenue
- Maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents.
- Produce event sales forecasts, updates, charts, analyses, management information and other reports including final reconciliations, and report directly to the company heads.
- Liaise with the production teams to ensure terms and conditions are up to date and in line with ticketing and access control requirements, and onsite access control operation planning. Produce reports to assist Licensing and Production with their on-site planning e.g. forecast attendee numbers for campsite sizes and facility requirements and Geographical sales reports to assist with Traffic Management plans.
- Work closely with the marketing department to ensure all events are supported in line with forecasts and sales to ensure show success.
- Work on-site at outdoor events (potentially including venues) as required (including weekends and evenings); overseeing and/or staffing the Access Control & Box Office operations, including managing multiple entry points, stock audit, control and distribution, and various other on-site festival duties. Ensuring the Management Team receives regular updates of gate flow figures and number of people on site for them to disseminate between various agencies (e.g. Licensing & Silver Command).
- Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
- Processing Customer Ticketing Enquiries and liaising with Ticket Agents to provide a resolution.
- Manage Guest Lists and Guest List Box Office on site
- Manage Disabled Access Ticket Requests and Distribution
- Any other reasonable duties as directed by management

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- M

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