Ticketing Coordinator

2 weeks ago

Manchester, United Kingdom Handle Recruitment Ltd Full time

Sector:
Event Operations, Music Industry Jobs

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Type: hybrid

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Contact: Oscar Marment

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Expiry Date: 27 December 2023

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Job Ref: BBBH108645

RESPONSIBILITIES:

  • Collaborate with promoters, MD & Finance Director, ticket agents/venues, and other stakeholders to advise and manage ticketing for all Music and Partner Company Festivals, potentially including venue touring concerts and other events.
  • Prepare events for onsale by confirming and configuring event details, including manifests, seating plans, price structures, presales, holds, allocations, booking fees, rebates, and ticket stock requirements.
  • Create reporting documents in Excel to administer events and track sales/revenue.
  • Maximise ticket sales and revenue through proactive monitoring and analysis of sales, managing inventory, and allocations across ticket agents.
  • Generate event sales forecasts, updates, charts, analyses, and management information, reporting directly to company heads.
  • Liaise with production teams to ensure terms and conditions align with ticketing and access control requirements and assist Licensing and Production with onsite planning through various reports.
  • Collaborate with the marketing department to support events in line with forecasts and sales for show success.
  • Work onsite at outdoor events, overseeing or staffing Access Control & Box Office operations, including stock audit, control, and distribution, and other festival duties.
  • Process internal ticket orders, including artist management and label requests, raising invoice requisitions as needed.
  • Handle customer ticketing inquiries and liaise with Ticket Agents for resolution.
  • Manage Guest Lists and Guest List Box Office onsite.
  • Manage Disabled Access Ticket Requests and Distribution.
  • Perform any other reasonable duties as directed by management.
  • Demonstrated expertise in ticketing and staff management, acquired in a promoter, ticket agent, or venue environment.
  • Essential proficiency in Excel, Word, and MS Office.
  • Familiarity with ticketing systems (e.g., PayLogic) and expertise in reporting functions; experience with reporting tools and platforms is advantageous.
  • Strong interpersonal and customer relation skills due to interactions with casual staff, customers, promoters, and other stakeholders.
  • Involvement in some manual lifting, especially onsite.
  • Exceptional numeracy skills with keen attention to detail and intermediate or abovelevel proficiency in Excel.
  • Strong literacy skills with proven ability to communicate effectively, both verbally and in writing, up to Management Team level.
  • Proactive, demonstrating initiative, drive, and commitment to achieving objectives.
  • Utilises interpersonal skills to establish excellent rapport and working relationships.
  • Selfmotivated, taking ownership of personal and technical skills development.
  • Wellorganised, deadlinefocused, and skilled at prioritising workloads.
  • Blends analytical thought with creativity for effective problemsolving.
  • Maintains good commercial awareness, with a proven ability to maximise sales and understanding of business drivers.


Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

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