Administrator - Client Support

2 days ago


Lanarkshire, United Kingdom Davies Group Full time

The Claims Support team are responsible for carrying out any general administrative duties they are tasked with by the Operations Manager or Operations Team Leader.
**It’s a busy and varied role, with a broad range of responsibilities, but the fundamentals include**:

- Process incoming and outgoing mail
- Operate TopMark’s claims filing system
- Set-up new claims
- Close and archive files
- Recover closed files from the company’s storage facility
- Scan files and documents
- Type letters
- Input data onto, and generally update, G-Claim
- Deal with incoming telephone calls in a polite and professional manner and answering queries where possible
- Monitor office supplies and ensure that replacement stock is purchased
- Perform any other general housekeeping/claims support tasks
- Assist with the training of less experienced members of staff
- Set-up the boardroom and office for client/prospect meetings and clearing/tidying up afterwards
- Assist with the organisation of corporate events
- Cover the office reception desk and greet visitors
- Immediately report any workplace hazards to the Operations Manager as soon as they manifest
- Notify the Operations Manager of any matters which have the potential to generate a formal complaint
**What we offer**:

- Company Pension and Life Assurance
- Leadership, training & support for professional qualifications
- Development programmes & institute memberships
- Employee Assistance Programme
- Virtual GP and other wellbeing resources and regular company initiatives
- Access to Cycle to Work, Season Ticket Loan and eye test vouchers
- Davies Foundation; regular fun events to raise funds for our charitable foundation

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada.

You will be working as part of a friendly and professional team delivering accurate and timely payment management and financial reporting for our prestigious insurer client base. We will provide comprehensive training and mentor support.

We are passionate about supporting you throughout your career ensuring you never run out of opportunities to continue your development.
**Diversity & Inclusion



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