Client Care Advisor

6 months ago


Lanarkshire, United Kingdom Linnaeus Full time

**Client Care Advisor**

**Salary**:£22,791 per annum**

**Location: Pets 'n' Vets, Blantyre Practice**

**Job Type: Permanent, full-time**

**Hours: 40** hours**

We are currently seeking a new Client Care Advisor to join our fantastic team

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Must be flexible to support all of our Veterinary Practices as required.

**Roles and Responsibilities**:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Process Insurance claims
- Confident with Animal Handling

Our Client Care Advisors should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Our Client Care Advisors should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

**Experience required**
- Confident using the telephone
- Reception or Client Care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (Desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Continual Personal Development (BVRA/Colourful CPD)
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.

The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.


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