Client Care Advisor

5 months ago


Lanarkshire, United Kingdom Linnaeus Full time

**Client Care Advisor**

**Salary**:£22,791 per annum**

**Location: Pets 'n' Vets, Blantyre Practice**

**Job Type: Permanent, full-time**

**Hours: 40** hours**

We are currently seeking a new Client Care Advisor to join our fantastic team

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Must be flexible to support all of our Veterinary Practices as required.

**Roles and Responsibilities**:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Process Insurance claims
- Confident with Animal Handling

Our Client Care Advisors should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Our Client Care Advisors should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

**Experience required**
- Confident using the telephone
- Reception or Client Care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (Desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Continual Personal Development (BVRA/Colourful CPD)
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.

The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.



  • Lanarkshire, United Kingdom Enhance Health Care Full time

    Dayshift Care Assistant At Enhance Healthcare we are looking for caring compassionate Healthcare Assistants who can help care for our residents in a care home setting. The general philosophy and aim of the nursing home is to provide a warm, caring supportive environment for our residents. Insisting at all all interventions are carried out in a respectful...

  • Care Assistant

    5 months ago


    Lanarkshire, United Kingdom Jkl care service ltd Full time

    **Responsibilities**: - Assist with personal care needs such as bathing, dressing, and grooming. - Provide companionship and emotional support to clients. - Assist with activities of daily living such as meal preparation, light housekeeping, and errands. - Assist with mobility needs such as transfers and ambulation. - Monitor vital signs and report any...

  • Care Assistant

    5 months ago


    Lanarkshire, United Kingdom Jkl care service ltd Full time

    **Responsibilities**: - Assist with personal care needs such as bathing, dressing, and grooming. - Provide companionship and emotional support to clients. - Assist with activities of daily living such as meal preparation, light housekeeping, and errands. - Assist with mobility needs such as transfers and ambulation. - Monitor vital signs and report any...


  • Lanarkshire, United Kingdom JKL Care Services Full time

    JKL Care Services require Fulltime / Part-time Care Assistants in the Hamilton, Larkhall, Strathaven, Motherwell and Newarthill areas. Must be fully flexible and able to do shift work or Backshift only. The role available is for a personal assistant to work with our team at JKL providing companionship and personal care to adults. We offer: - Starting...


  • Lanark, South Lanarkshire, United Kingdom Barclays Bank PLC Full time

    achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions. between Monday-Sunday 7am-11pm. Ability to multitask multiple online chat sessions * Ability to take ownership of complaints and complex issues Barclays is required by law to confirm that you have the Legal Right to Work If...

  • Sales Advisors

    4 weeks ago


    Bellshill, Lanarkshire, United Kingdom SRS Partnership Ltd Full time

    Are you a confident communicator? Are you driven by targets and motivated by success? SRS Partnership have fantastic opportunities for experienced Sales Advisors to join our clients ever-expanding team based in North Lanarkshire. Free parking is available on site however please note that public transport links can be limited. No need to worry if you...

  • Customer Advisor

    5 months ago


    South Lanarkshire, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Full time - 32 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Parkhead** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Sales Advisors

    4 weeks ago


    Bellshill, Lanarkshire, United Kingdom SRS Partnership Ltd Full time

    Are you a confident communicator?Are you driven by targets and motivated by success?SRS Partnership have fantastic opportunities for experienced Sales Advisors to join our clients ever-expanding team based in North Lanarkshire. Free parking is available on site however please note that public transport links can be limited.No need to worry if you don't fit...


  • South Lanarkshire, United Kingdom Jkl care service ltd Full time

    North and South Lanarkshire available **Responsibilities**: - Provide personal care assistance to clients in their homes or assisted living facilities - Assist with activities of daily living, such as bathing, dressing, grooming, and toileting - Help with mobility and transfers, including using assistive devices and techniques - Prepare meals and assist...


  • South Lanarkshire, United Kingdom Jkl care service ltd Full time

    North and South Lanarkshire available **Responsibilities**: - Provide personal care assistance to clients in their homes or assisted living facilities - Assist with activities of daily living, such as bathing, dressing, grooming, and toileting - Help with mobility and transfers, including using assistive devices and techniques - Prepare meals and assist...

  • Bank Support Worker

    5 months ago


    Lanarkshire, United Kingdom Trust-Care Full time

    **Support Worker - Lanarkshire** **Full day and sleepovers available** With our client, a leading Scottish care provider, we help individuals who require additional support in their life. Our aim is to allow these service users to live as fulfilling a life as possible, with a large focus on promoting each individual's independence. Our clients can be...


  • North Lanarkshire, United Kingdom Care Response 247 Full time

    Care Response 24/7 are recruiting experienced Home Care Workers to support our clients in North Lanarkshire (Coatbridge, Airdrie, Wishaw, Bellshill, Motherwell, Cumbernauld, Uddingston) we have positions available for drivers and non-drivers. Hourly rate: £11PH dayshift, £13 nightshift Mileage: 0.25 per mile The role - To provide or prompt full personal...


  • North Lanarkshire, United Kingdom Care Response 247 Full time

    Care Response 24/7 are recruiting experienced Home Care Workers to support our clients in North Lanarkshire (Coatbridge, Airdrie, Wishaw, Bellshill, Motherwell, Cumbernauld, Uddingston) we have positions available for drivers and non-drivers. Hourly rate: £11PH dayshift, £13 nightshift Mileage: 0.25 per mile The role - To provide or prompt full personal...

  • Bank Support Worker

    5 months ago


    Lanarkshire, United Kingdom Trust-Care Full time

    **Are you looking for flexible hours to work around your personal lifestyle?** You have the opportunity to help individuals who require additional support in their life, whether that's a younger person, an adult, or even their families. Nothing or no-one is too complicated for our fantastic team of professionals, and we are particularly good at working with...

  • Care Assistant

    6 months ago


    Lanarkshire, United Kingdom ScotForce Healthcare Full time

    **Up to £15.13 per hour** **Travel Expenses** **Bank Holiday Rates** **ScotForce Healthcare are recruiting for the best Care Assistants in the Rutherglen area.** ScotForce Healthcare offer rewarding career opportunities for healthcare professionals across Scotland. Our success is owed to our simple philosophy of care: “**_We Care for our People so...

  • HR Advisor

    5 months ago


    North Lanarkshire, United Kingdom Page Personnel Full time

    Potential temp to perm - Office based **About Our Client**: You will be working for a well-renowned global medical equipment manufacturing business. - Assisting in the interview and selection process, - Coordinating and managing new employee inductions, - Obtain feedback from new employees regarding their induction and make recommendations for...

  • Health Care Assistance

    6 months ago


    Lanarkshire, United Kingdom Initial Healthcare LIMITED Full time

    **About us** **Visa Not Available** **Initial Healthcare limited can not provide VISA/WORK PERMITTS** Initial Healthcare LIMITED is a Nursing Agency Based in Cambuslang we have been going for 13 years. We are fun and creative company who takes pride in providing quality staff to clients in and around Lanarkshire area. We require experienced staff, for...

  • Home Care Worker

    6 months ago


    North Lanarkshire, United Kingdom Invercare Full time

    **About us** InverCare provides Support and Care Services within the community throughout a number of regions across the West of Scotland 7 days a week including Renfrewshire, Glasgow, North Lanarkshire, East Renfrewshire and Inverclyde. We are striving to provide a service of excellence through our care at home services for those with physical...


  • North Lanarkshire, United Kingdom Equity of Services for All (E.S.A.) Full time

    Job Overview: We are seeking a compassionate and dedicated Personal Care Assistant to provide essential support to individuals in need of personal care services. As a Personal Care Assistant, you will play a vital role in assisting clients with daily activities, promoting their independence, and ensuring their well-being. This is a rewarding opportunity to...

  • Support Worker

    6 months ago


    North Lanarkshire, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Cera as Professional Support Workers in North Lanarkshire and surrounding areas. To join us as a Support Worker, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....