Senior Credit

3 days ago


Paisley, United Kingdom Thermo Fisher Scientific Full time

A great opportunity has become available in our Credit Control team, dealing with exports and customers across the world. This highly proactive role is responsible for credit control and the collection of debts on an allocated portfolio of customers, and has a wide scope for building good, on-going relationships with internal stakeholders in various countries.

**Key Responsibilities**:

- Perform and evaluate credit checks on new customer accounts
- Check credit limits in place for all accounts within the designated countries and maintain credit limits, in line with company policy and Sarbanes-Oxley requirements
- Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and timely payments have been scheduled
- Plan and prioritise customer calls regularly to maximise collections on the largest open invoices
- Ensure collection software is updated at all times with actions, follow-ups needed, query reporting and most recent customer contact details
- Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold
- Liaise with other departments and communicate credit hold decisions to relevant business units / departments
- Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
- Log, review and monitor customer complaints by liaising with the relevant functions to ensure swift resolution
- General credit control account administration and various ad hoc tasks as assigned

**Skills Required**:
- Excellent communication skills, to interact with various levels of internal and external customers
- Ability to work independently
- A high level of proactivity to contact customers on the phone
- Time management and organisation skills to ensure the timely completion in a fast-paced workday
- Accuracy is required in performing all functions of this position
- A thorough working knowledge of ERPs and accounting systems
- Readiness and understanding of general concepts of process improvement (PPI)

**Minimum Requirements/Qualifications**:

- Educated to higher / standard grade level
- Previous experience operating in a busy accounts or customer service function
- Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and Management
- Proven attention to detail and accuracy
- Excellent computer skills and knowledge of the Microsoft Office software, particularly Excel

**What’s in it for You**:

- Great training provided (e.g. in risk management, country specific conditions, credit assessments)
- Real skills boosting opportunity, with exposure to a global customer base
- Excellent career development opportunities
- Challenging but rewarding
- Annual incentive bonus



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