Customer Support Coordinator

6 months ago


Paisley, United Kingdom Scottish Leather Group Full time

**Role Profile**

**Role: Customer Support Coordinator**

**Reporting to: Senior Account Manager**

**Location: Paisley**

At Scottish Leather
Group, we produce the world's lowest carbon leather due to our passion for leading sustainable manufacturing practices, continuous innovation, and outstanding services

Our **People**

At Scottish Leather Group, we make it personal. We recognise that the uniqueness of everyone who works for us, contributes to our success and resilience. We believe in equality, diversity, and inclusion and welcome individuals from all backgrounds to consider a rewarding career with us. By joining us you will be embarking on an exciting career, where we will help you achieve your professional goals and encourage you to reach your full potential.

**Our** Values
Scottish Leather Group desires to establish the highest industry standards for quality, innovation, value, service, and care for the environment whilst upholding our Company values: We Make it Personal, We are Committed to Quality, and We are Naturally Progressive

Our **Portfolio**
We are the largest leather manufacturer in the United Kingdom and employ over 900 employees globally
Our specialist leathers are produced for a wide range of industries, including automotive, aviation, bus
& coach, rail, furniture, and custom projects. We partner with hundreds of prestigious brands in more than 60 countries. Our customers include the likes of Aston Martin, Jaguar Land Rover, Polestar, Lucid,
Emirates Airlines, Boeing, and Philips.

**Scottish Leather Group, **Locher House, Kilbarchan Road, Bridge of Weir, Renfrewshire, PA11 3RN **, **Scotland

**Role Purpose**
The role of Sales Support Administrator is responsible for maximising business profitability through efficient and effective management of all automotive and aviation customer orders and enquiries and ensuring complete accuracy of systems and internal and external communications. You will play a key role in supporting the Senior Materials and Logistics
Manager to build strong and meaningful customer relationships and achieve “best in class” sales and account management.

Coupled with creating a strong customer centric culture, success will require close collaboration with Materials and Logistics, Account Managers, Sales, Production and
Quality Teams to ensure that we grow and sustain a profitable business and reduce our dependency on any one customer. Your ultimate aim is to utilise your planning skills and customer partnerships to position our Company to be the most respected automotive and aviation leather brand and supplier of choice in the world.

**Key Accountabilities**
- Ensure that you operate in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of yourself and other staff and visitors at all times
- Adopt a culture that is responsive to internal and external customers to; o create a winning mentality and sense of accountability o put the customer first o continually seek to identify new opportunities
- Ensure a level of product knowledge to relieve the reliance on the Account Managers and

Sales teams
- Build customer confidence and develop strong relationships through effective management of customer schedules and enquiries. Ensure clear and concise internal and external customer communications regarding day-to-day product delivery
- Liaise with all customers on a regular basis regarding product requirements, timing and logic-checking expectations.
- Raise orders and internal systems to reflect ‘live’ position.
- Send order acknowledgments and confirm despatch plans with correct product certification.
- Prepare price and delivery quotations.
- Arrange stock samples and customised samples.
- Track order progress and identify areas of concern.
- Liaise with Production and Financial departments to minimise stock holding and debtor’s risk
- Evaluate daily and weekly delivery performance.
- Provide regular updates of customer activity to Senior Materials and Logistics Coordinator and Directors. Report changing expectation levels, identify clear business priorities, risks and challenges.

**Scottish Leather Group, **Locher House, Kilbarchan Road, Bridge of Weir, Renfrewshire, PA11 3RN **, **Scotland
- Liaise with the Senior Materials and Logistics Coordinator and Finance department regarding OEM and / or supply-chain trading matters including the management of credit limits, terms and conditions and all payment concerns
- Assist with management of any customer returns.
- Assist with recording rejection report details.
- Assist with management of credit notes pertaining to returns or compensations and / or management of the debit note database.
- Identify internal and / or supply-chain opportunities for improvement
- Continually promote the company brand

**Experience Desired**
- Experience in a similar role - preferably in the Automotive and / or Aviation Sectors with excellent knowledge of the global



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