Head of Regulatory Affairs
1 week ago
Job Title: Head of Regulatory Affairs
About the Company:
Resolvecall Limited is an award-winning credit management business delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase sectors.
Job Description:
This is an exciting opportunity for a highly experienced and motivated individual to join our team as the Head of Regulatory Affairs. The successful candidate will possess significant knowledge of regulatory and industry compliance rules and guidelines that govern our industry, specifically FCA and CSA.
Key Responsibilities:
- Manage Core Compliance: Oversee the core compliance service, monitor KPIs, and provide assurance to the Executive Board.
- Maintain Regulatory Knowledge: Stay updated with regulatory developments and provide pragmatic and commercially sensitive regulatory support, guidance, and oversight to the business.
- Policy and Process Development: Manage the development and implementation of policies, processes, procedures, and Management Information (MI) reports to comply with legislative requirements and industry best practices.
- Team Management: Lead and manage the compliance team, providing coaching and mentoring to achieve outstanding levels of delivery, performance, challenge, oversight, and visibility.
- Complaint Management: Take responsibility for complaint management within the business, ensuring timely and effective resolution. Conduct root cause analysis to identify key trends and improve customer outcomes.
- Risk Framework Oversight: Manage and oversee the risk framework within the business to identify, assess, mitigate, and monitor risks effectively. Conduct regular Health and Safety risk assessments and implement corrective actions where necessary.
- External Audits: Lead and support all external audits, providing assurance that the business meets its regulatory obligations and governance framework.
- Senior Leadership Guidance: Provide guidance and advice to senior leaders on risk and compliance issues.
- Consumer Duty Compliance: Ensure the requirements of the Consumer Duty are met within Resolvecall, maintaining a focus on fair treatment of customers and client outcomes.
- Regulatory Liaison: Act as liaison with regulatory authorities, trade associations, and other parties to clarify and resolve compliance issues.
Benefits:
- Gold standard Investors in People company
- 34 days annual leave
- Company pension plan
- Platinum access to Employee Discount site
- Employee Assistance Programmes
Estimated Salary: £60,000 - £80,000 per annum depending on experience
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