IT Service Support Administrator

2 weeks ago

Poole, United Kingdom RNLI Full time

Salary
- c. £22,222
- Contract type
- Permanent
- Hours
- Full Time
- Location
- Poole, Dorset, England
- Interview location
- Poole
- Interview date
- Monday 24th July 2023
- Closing Date
- 16-07-2023
- Reference
- 16173**About Us**:
Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that the RNLI IT&S team is able to support all our users, volunteers and supporters.

Our End User Computing team provides support for RNLI staff and volunteers throughout UK and Ireland. We work closely as a team, and with our suppliers, to deliver IT systems, and resolve any issues that our colleagues may have. This covers a range of services, from providing the business systems that enable our lifesaving and drowning prevention efforts; providing desktop systems; supporting new projects, through to running of networks and telephone systems.

**About the role**:
Working from the RNLI Support Centre in Poole, you will manage the end to end cycle of equipment and service ordering and payment, working with our suppliers to ensure excellent service - this will include mobile telecomms services, desktop hardware and software, and support services.

Receipt, monitoring and delivery confirmation of requests will be handled through an IT Service Management tool and use of supplier portals.

Other activities will include generating reports, maintaining information databases and updating communication channels (intranet, teamsites etc).

**About You**:
The team provides IT support to colleagues throughout the RNLI, so excellent customer relationship skills will be integral to this role, along with excellent attention to detail, administration and communication skills.

We are looking for someone who has experience working with ticketing/issue logging tools, as well as knowledge and use of financial processes and systems.

Experience of using Microsoft tools, Word, Excel, Visio, Sharepoint, Powerpoint - advanced use would also be advantageous.

**Safeguarding**:
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

**Diversity at the RNLI**:

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