Clinical Services Administrator

5 months ago

Workington, United Kingdom Hospice at Home West Cumbria Full time

**Job Title**: Clinical Services Administrator

**Tenure**: Permanent

**Base**: Workington Community Hospital

**Responsible to**: Clinical Office Supervisor

**Responsible for**:N/A

**Pay scale**: £22,862

**Hours**: 37.5 hours per week

**JOB SUMMARY**:
The Clinical Services Administrator is part of a small team which provides a full range of professional administrative support to the Home Nursing, Family & Bereavement Support, Lymphoedema and North Cumbria Specialist Palliative Care Teams, including medical staff.

**DUTIES AND RESPONSIBILITIES OF THE POST**

**Key Responsibilities of the Job**:

- Delivers a full range of administrative support to the clinical teams which includes taking calls, document handling, data processing and receiving cash donations.
- Processes referrals (telephone, paper and electronic) to the Home Nursing, Family & Bereavement Support, Lymphoedema and the Specialist Palliative Care Teams from health and social care professionals and families.
- Works as a member of the wider hospice and organisational teams to participate and support the induction of new staff. Builds positive relationships internally and externally including peers and local health care professionals.
- Acquires and records information from patients, families and professionals to signpost to the most appropriate recipient.
- Manages personal and confidential calls from professionals, patients, relatives and carers which include those of a sensitive and emotionally challenging nature from which must be handled with discretion and sensitivity.
- Manages and maintains all data including paper and electronic systems. Inputs patient information onto the electronic patient record system (EMIS) inclusive of closing patients to all known services and distribution of information to appropriate departments.
- Provide the necessary cover for other administrative staff as directed and undertake any other duties as required, these may be specific to the needs of each team or more generic in nature, e.g., minute taking and audit support.
- Gives practical support for induction sessions, support meetings, study and training days including attendance at these events where appropriate and minute taking.

**Personal Development**:

- To be committed to personal and professional development and engage in mandatory and statutory training as required.
- Set challenging goals through the appraisal process to ensure the effective delivery of personal objectives.
- To keep updated with current policies and procedures.

**General**:

- To ensure that personal conduct, ways of working and work activities are always aligned to the Hospice’s purpose and values.
- In accordance with the Data Protection Act 2018 and the General Data Protection Regulations, to ensure the maintenance of confidentiality in respect of staff, volunteer and client records and all privileged information relating to the services of the Charity, its patients, staff and volunteers and particularly of the area for which directly responsible.
- To promote and foster the Hospice’s reputation and standing within the community and with private, statutory and voluntary sector agencies and organisations.
- To adhere to the Health and Safety policy and report all accidents, incidents or near misses promptly and when requested to co-operate with any investigations undertaken.
- To be aware of obligations and to abide by the spirit and nature of the Equal Opportunities policy to avoid direct and indirect discrimination.
- To undertake any other duties which may be reasonably required.

Person Specification - Clinical Services Administrator

Qualities Required Essential (E) - Desirable (D) Method of Assessment

Practical Knowledge and Qualifications

Business administration qualification OR equivalent experience E A

IT related qualification D A

Knowledge of clinical administrative systems and processes D A

Skills and Competencies

Ability to devise communications that contain accurate grammar and spelling and to perform simple mathematical calculations E A/I

Ability to communicate and transfer information sensitively and effectively with a variety of audiences. E A/I

Ability to work in a pressured environment, working under own initiative, both as an autonomous practitioner and as part of a team E A/I

Effective organisational skills and attention to detail with ability to plan and manage workload effectively to meet service deadlines and performance standards E A/I

Be flexible during times of change to support new ways of working E A/I

Must be prepared to travel and attend meetings and training as required E A/I

Ability to reflect on working practice and to recognise self needs to maximise professional development and resilience E A/I

Enthusiastic and self-motivated E A/I

Ability to manages telephone calls of a sensitive and emotionally challenging nature on a regular basis E A/I

Experience

Experience of working with administrative systems and processes E

  • Clinical Services Administrator

    5 months ago

    Workington, United Kingdom Hospice at Home West Cumbria Full time

    **Job Title**: Clinical Services Administrator **Tenure**: Permanent **Base**: Workington Community Hospital **Responsible to**: Clinical Office Supervisor **Responsible for**:N/A **Pay scale**: £20,145 (£12,087 pro rata) **Hours**: 22.5 hours per week **JOB SUMMARY**: The Clinical Services Administrator is part of a small team which provides a full...

  • Administrator

    5 months ago

    Workington, United Kingdom James Street Group Practice Full time

    Workington GP Practice **JOB TITLE: ADMINISTRATOR** **REPORTS TO: OPERATIONAL SERVICE MANAGER** **HOURS: FULL TIME (37.5 hours over 5 Days, Mon - Fri, 8am - 4pm & 9am - 5pm, Rota Basis)** **SALARY**:£20,389.34 PER YEAR** **Job summary**: To work as part of a large administration team providing cover for all aspects of practice administration. Providing...

  • Customer Service Representative

    5 months ago

    Workington, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...

  • Management Support Administrator

    5 months ago

    Workington, United Kingdom James Street Group Practice Full time

    WORKINGTON GP PRACTICE **JOB TITLE: Management Support Administrator** **REPORTS TO: Operational Service Managers** **HOURS: Full Time - 37.5 hours over 5 Days** **SALARY: A3 Salary Scale - £20,389.34 - £21,006.06** **Job summary**: To support the Operational Service Managers/Clinical Lead GP/Locality Lead with the day to day running of the practice,...

  • Accounts/payroll Administrator

    5 months ago

    Workington, United Kingdom P & C Residential Services Full time

    **Accounts/Payroll Administrator** £27,456 (£13.20p/h) / pro-rated for 30 hours £20,592 Accounts and Payroll Administrator required to work within the administration team of a busy care home. Whilst being responsible for your own duties, there may be times when asked to support cover for the main reception and switchboard, ensuring the smooth running of...

  • Management Support Administrator

    5 months ago

    Workington, United Kingdom James Street Group Practice Full time

    WORKINGTON GP PRACTICE **JOB TITLE: Management Support Administrator** **REPORTS TO: Operational Service Managers** **HOURS: Full Time - 37.5 hours over 5 Days** **SALARY: A3 Salary Scale - £23,529.92 - £24,144.45** **Job summary**: To provide comprehensive support the Operational Service Managers/Clinical Lead GP/Locality Lead with the day to day...

  • HR/administrative Support

    5 months ago

    Workington, United Kingdom McMenon Engineering Services Full time

    We are seeking a dedicated and organised HR/Administrative Support to join our team. McMenon Engineering Services Ltd, a multi award-winning organisation, is a globally trusted partner of choice for flow, temperature, process measurement solutions and contract manufacturing services. With a mantra of ‘investing in innovation and the next generation’,...

  • Clinical Lead Strengthening Families Team

    5 months ago

    Workington, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Clinical Lead Strengthening Families Team Band 7 The world-famous landscape, the warmth of the people and the strong sense of place, mean this unique part of the UK inspires a lasting affection amongst visitors and residents alike. But it’s the unbeatable quality of life that brings people here, keeps them coming back but you can come - and stay! **What...

  • Clinical Practitioner

    3 weeks ago

    Workington, Cumbria, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Clinical Practitioner to join our Adult Community Learning Disability team. As a key member of our multi-disciplinary team, you will work closely with service users, their families, and other healthcare professionals to provide high-quality, individualized care.Key ResponsibilitiesManage case...

  • Administrative Support Officer

    3 weeks ago

    Workington, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a motivated and organized Clerical Officer to join our friendly and supportive team in the Radiology Department at North Cumbria Integrated Care NHS Foundation Trust.The successful candidate will provide administrative support within the busy Radiology Department, including reception duties, managing patient appointments,...

  • Administrative Support Officer

    4 weeks ago

    Workington, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a motivated and organized Clerical Officer to join our friendly and supportive team in the Radiology Department at North Cumbria Integrated Care NHS Foundation Trust.The successful candidate will provide administrative support to the department, including reception duties, managing patient appointments, answering patient...

  • Customer Service Representative

    2 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...

  • Administrative Support Officer

    1 month ago

    Workington, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a motivated and organized Clerical Officer to join our friendly and supportive team in the Radiology Department at North Cumbria Integrated Care NHS Foundation Trust.The successful candidate will provide administrative support to the department, including reception duties, managing patient appointments, answering patient...

  • Administrative Support Officer

    1 month ago

    Workington, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a motivated and organized Clerical Officer to join our friendly and supportive team in the Radiology Department at North Cumbria Integrated Care NHS Foundation Trust.The successful candidate will provide administrative support to the department, including reception duties, managing patient appointments, answering patient...

  • Administrative Support Officer

    2 weeks ago

    Workington, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a motivated and organized Clerical Officer to join our friendly and supportive team in the Radiology Department at North Cumbria Integrated Care NHS Foundation Trust.The successful candidate will provide administrative support within the busy Radiology Department, including reception duties, managing patient appointments,...

  • Customer Service Coordinator

    3 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key ResponsibilitiesManage...

  • Business Support Administrator

    5 months ago

    Workington, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Band 3 - 37.5 hrs - Workington Hospital North Cumbria Integrated Care NHS Foundation Trust are seeking a Band 3 Team Secretary to work within the busy Children's Specialist Team at Workington Hospital. The post will include general admin duties including phones, post, filing, typing and cover for the Medical Secretaries within the team as and when...

  • Business Support Administrator

    5 months ago

    Workington, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Team Secretary Band 3 - 30.0 hrs - Workington Hospital North Cumbria Integrated Care NHS Foundation Trust are seeking a Band 3 Team Secretary to work within the busy Children's Specialist Team at Workington Hospital. The post will include general admin duties including phones, post, filing, typing and cover for the Medical Secretaries within the team as...

  • Business Support Administrator

    5 months ago

    Workington, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Team Secretary Band 3 - 30.0 hrs - Workington Hospital North Cumbria Integrated Care NHS Foundation Trust are seeking a Band 3 Team Secretary to work within the busy Children's Specialist Team at Workington Hospital. The post will include general admin duties including phones, post, filing, typing and cover for the Medical Secretaries within the team as...

  • Clinical Practitioner

    3 weeks ago

    Workington, Cumbria, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Clinical Practitioner to join our Specialist Behaviour Pathway team within the Adult Community Learning Disability service.As a key member of the multi-disciplinary team, you will work closely with service users, their families, and other healthcare professionals to provide high-quality,...