Lead Administrator

6 months ago

Swindon, United Kingdom Serco Plc Full time

Lead Administrator - Course Administration Management
UK Defence Academy
Shrivenham, SN6 8LA
Full Time, Permanent (37 hours per week)
£23,030 per annum plus benefits

Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. The Course Administration department is currently working through a transformation project to enhance service delivery, we are developing a holistic approach across the team to support the success of the project. The Lead Administrators have a key role in this project, involved in the promotion, planning and delivery across the Defence Academy.

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

**Main responsibilities of the role include**:
Taking a pro-active role within the department and to be fully conversant with the course aims and programme.
Processing Course Members/arrival/journey through the course/departure from Shrivenham Station, ensuring associated registers are accurately maintained
Course Administration support to Directing Staff within the department
Maintenance of course communication and documents
Communication with internal and external stakeholders
Processing the on and off boarding for Course Members
Updating Course Member career profile with competencies at course completion
Liaising with external military and civilian institutions to gain relevant data
After course work such as reporting and associated administrative tasks on various systems
Cross skilling to support across the wider team and department
Mentoring and coaching of new starters
Management of Work Instructions

**What you need to do the job**:
GCSE’s (A-C) or equivalent in English and Maths
Sound understanding of GDPR (General Data Protection Regulation)
Able to use a variety of communication methods (spoken, written, behaviour)
Must be methodical, have proven organisational skills and able to work under pressure
Problem solving skills are a must in this role
Excellent customer service skills
You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
Free, secure onsite parking.
Opportunity to join many sports and activity clubs (heavily subsidised subscription costs)
Gym membership, the site boasting 2 fully equipped gymnasiums
18-hole golf course (annual membership circa £375)
Fully equipped riding stables, with the opportunity for lessons
Other sporting facilities include tennis courts, Astro-turf football pitches and much more

**What we offer**:
25 days annual leave plus bank holidays and the chance to purchase additional days.
Serco-Flex - local working policy which supports home working options dependant on role requirements
Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

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