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Lead Administrator

7 months ago

Swindon, United Kingdom Serco Plc Full time

Lead Administrator - Course Administration Management Department
UK Defence Academy, Swindon, SN6 8LA
Part time hours flexi (17.5 hrs minimum)
£ 12,562.09 for 19.5 hours (salary dependent on hours)

Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.
Serco have an exciting opportunity for an experienced Administrator to join our On and Off boarding team based at the Defence Academy. The Course Administration Management Department is currently working through a transformation project to enhance service delivery, and the On and Off boarding Hub is an integral part of the transformation. The Lead Administrators have a key role in this project, involved in the promotion, planning and delivery across the Defence Academy.

**Key Accountabilities**:
Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.
Course Administration support to our Embedded Teams and Military customers
Maintenance of course communication and documents.
Communication with internal and external stakeholders
Updating students career profile with competencies at course completion
Liaising with external military and civilian institutions to gain relevant data.
After course work such as reporting and associated administrative tasks on various systems
Cross skilling to support across the wider team.
Mentoring and coaching of new starters
Management of Work Instructions
Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering service excellence.
Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload.
Effective communication with your Serco/Military/Customer colleagues.
Champion Continuous Improvement and embedded into the way we do things
Demonstrate the Serco Core Values - Trust, Care, Innovation and Pride

**What you’ll need to do the role**:
Good level of general education, preferably with GCSE’s (A-C) or equivalent in English and Maths
Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
Ability to work in a team environment or individually
Ability to cope under pressure, with conflicting demands of customer and colleagues
Sound understanding of GDPR (General Data Protection Regulation)
Must be methodical, have proven organisational skills and able to work under pressure.
Problem solving skills are a must in this role.
Excellent customer service skills.
You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
Free, secure onsite parking.
Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
Fully equipped riding stables, with the opportunity for lessons.
Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

**What we offer**:
25 days annual leave plus bank holidays
Serco-Flex - local working policy which supports home working options dependant on role requirements.
Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

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