Lead Administrator

4 months ago

Swindon, United Kingdom Serco Plc Full time

UK Defence Academy
Shrivenham, SN6 8LA
Full Time, Permanent (37 hours per week)
£22,634.56 per annum plus benefits

Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. The Lead Administrator will provide effective administrative and secretarial support to Joint Forces Development (JFD) HQ, in particular the Information Governance team. You will be responsible for monitoring the inbox daily for incoming work, checking the data protection impact assessment register for forthcoming annual reviews, and maintaining information registers.

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

**Main responsibilities of the role include**: Monitor JFD mailboxes daily for incoming work; pass enquires to appropriate member within the team. Check Data Protection Impact Assessment (DPIA) Register daily for forthcoming annual reviews - instigate process via JFD Data Protection Advisor. Maintain information registers: keep JFD HQ IT asset register up to date; review O365 Group Sites register; monthly review of JFD Third Party Supplier Assurance (TPSA) register, obtaining new entries from UK Strat Comm team (Top Level Budget - TLB - Overseeing JFD HQ). Monthly check of IA (Information Asset) register: producing a quarterly report to show information due for update, issuing reminders to the IA focal points for completion, ensuring required updates completed within agreed timelines to feed into TLB Information Governance working group. Action requests in relation to Authorised Demander duties: ordering via the MODNet catalogue, creating Microsoft Groups, amending group permissions via Self Service Group Management (SSGM). Creation of new SharePoint sites for JFD HQ, keeping corporate portals up to date. Monthly moribund (frozen) accounts checking: ensure thte list is updated and liaise with IM Focal Point as necessary to report back to TLB. General administrative support including undertaking comms for the Information Govenance and Assurance team; maintaining the JFD HQ Organisation Chart; updating associated portals; filing/archiving; general tasks within the department.

**What you need to do the job**:
Good level of general education, including English and Maths.
Able to use a variety of communication methods (spoken, written, behaviour).
Previous administrative experience; knowledge and understanding of general office practices.
Good attention to detail; ability to interpret information and seek clarification by testing.
Must be methodical, have proven organisational skills and able to work under pressure.
Ability to work collaboratively in a team environment.
Problem solving skills are a must in this role.
Excellent customer service and interpersonal skills.
You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
Free, secure onsite parking.
Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
Gym membership, the site boasting 2 fully equipped gymnasiums.
18-hole golf course (annual membership circa £375).
Fully equipped riding stables, with the opportunity for lessons.
Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

**What we offer**: 25 days annual leave plus bank holidays. Annual leave purchase scheme. Serco-Flex - local working policy which supports home working options dependant on role requirements. Up to 6% contributory pension scheme. Flexible working options. Free onsite parking. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive app, Health Cash Plans, and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice,

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