Facilities Assistant

3 weeks ago


Birmingham, United Kingdom Birmingham City University Full time

**Location**:

- Curzon Building**Salary**:

- £23,088 per annum- Permanent**Post Type**:

- Full Time**Release Date**:

- 02 February 2024**Closing Date**:

- 23.59 hours GMT on Sunday 18 February 2024**Reference**:

- 022024-64**ABOUT THE ROLE**:
Successful applicants must have previous customer service experience and strong communication skills. Basic knowledge of Health and Safety in the workplace is also essential with first-hand experience of safe manual handling. Applicants must possess competent I.T skills and understanding of Microsoft packages such as Word and Outlook. Previous experience of building maintenance and general repairs would be desirable but is not essential.

Applicants must hold a full UK driving license as you may be required to use a company vehicle. Key responsibilities of the position include activities which focus on:

- Provide general front-line soft facilities services generated through the Estates and Facilities Helpdesk allocated jobs and work schedule process. This will include general porterage, first-line repairs and fault reporting, room layouts, light replacements, and periodic high-level activities.
- Ensure that layout of furniture in teaching spaces, exam rooms and events meet the customer requirements including checking equipment, maintenance, resolving and providing support and solutions to issue's that may arise.
- Deal with frontline repairs including toilet blockages, water leaks, heating and ventilation issues, lighting failures and assist with building incidents or emergencies.
- Carry out weekly fire bell tests, checks and record information.
- Complete monthly building inspection sheets that reflect health, safety, and environmental checks.
- Report any repairs and maintenance jobs via the Estates and Facilities Helpdesk portal, follow up on progression and provide feedback to the customers in a timely manner.
- Assist with faculty and student events such as Open Days that take place periodically throughout the year that includes some weekends.
- Work in partnership and liaise with other key operational staff within Estates and Facilities i.e. Security and Student Union to support customer expectations.

**ROLE REQUIREMENTS**:

- Previous experience with Microsoft Office programs such as Outlook.
- Previous experience working from a Helpdesk generated jobs and from a PDA (Handheld Device) would be desirable.
- Knowledge of health, safety, environmental best practice, and compliance.
- A full, clean UK drivers’ licence is required due to frequent travel between the university sites across Birmingham.

**BENEFITS**:
In return for your dedication and hard work, you can expect great ongoing personal and professional development plus the following main benefits:

- Generous annual leave entitlement - 40 days including bank holidays and Christmas/New Year closure.
- DC Pension Scheme, known as “BCU Support Services Retirement plan”
- Sickness/absence entitlement.
- Library facilities on all campuses.
- Travel card scheme.
- Car parking.
- Cycle to work scheme.
- Catering facilities.

**Further details**:

- Job Description



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