Senior Service Relationship Manager Marketing/ Media

6 days ago


Guildford, United Kingdom Clearwater People Solutions Ltd Full time

Our client, a leading Financial Services organisation, has a fantastic opportunity for a Senior Service Relationship Manager with experience of managing relationships with Marketing and Media suppliers to join their proactive and forward thinking team. TheSenior Service Relationship Manager will be responsible for managing marketing and media suppliers to drive performance, continuity and value.

The role will be hybrid based between working remotely and based in their office in Guildford.

**Key Responsibilities for the Senior Service Relationship Manager**
- Manage supplier performance through the adherence to SLAs and KPIs to drive performance and value-add.
- Identify risks of new suppliers, tier and manage those risks involved; manage risk through robust due diligence practices in alignment with existing guidance and processes
- Build effective relationships with all stakeholders on local (and global level via Group Procurement) through proactive engagement, collaborative working practices and a lean and flexible approach to work.
- Develop and embed a clear supplier relationship management framework; identifying key suppliers through a segmentation framework.

**Key Experience for the Senior Service Relationship Manager**
- Previous SRM, Account Management, Client Liaison or Service Delivery experience
- Solid experience of managing relationships with Marketing, Media, Creative and Marketing suppliers
- Excellent stakeholder management skills with ability to develop relationships both internally and externally
- Proven ability to drive innovation and continuous improvement


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