Waiting List Coordinator

3 weeks ago


Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

We have an exciting opening for a Waiting List coordinator to join our established Head and Neck team

You will be managing a waiting list, booking patients for Ear, Nose and Throat procedures. Looking after the diaries of several clinicians.

You will be looking after a mix of theatre lists and procedures occurring in our Clinic environment.

You will be a key member of the team, speaking to patients over the telephone, scheduling patients in accordance with the elective pathway.

The post-holder will have day to day responsibility for managing and booking the elective waiting lists

Key responsibilities include constant liaison with consultant, medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff.

The post-holder will maintain and validate active and patient waiting lists ensuring that patients are admitted and given admission dates.

In addition, the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

The post
- be able to cover a variety of Head and Neck specialities. To ensure patient confidentiality is always maintained.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To co-ordinate the day-to-day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.

To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.

To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst considering the national targets for waiting times.

Inform patients of starving requirements depending on scheduling of theatre sessions.

Dealing with all patients enquires regarding cancellations, rescheduling, holiday bookings and suspensions.

To contact the patients and agree a convenient date for their admission, in line with booked admissions.

Advise patients with regard to pre-operative assessment appointments process and isolation period prior to surgery.

To manage waiting list entries, following the elective policy, amending pathways with the complexities for each patient. Where appropriate removing the waiting list entries and re-establishing entries when the patient is then ready of surgery to offer an admission date.

Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.

Take direction from the medical secretary team.

Be responsible for producing operating lists for individual operating sessions, including special/clinical instructions, and circulating to the designated areas in a timely manner.

Informing the theatre staff of specialist theatre equipment required as directed by the medical staff and arrange for identified representatives to be present at the time of surgery.

To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System.

To report and keep records of patient cancelled on the day of surgery to ensure the patient is re-dated for surgery within the 28 days national target

To work closely with Medical Secretarial and Health records clerks to ensure the development of an efficient team to effectively support the Directorate.

To be responsible for the timely processing of all incoming and outgoing mail.

To act as a mentor for newly recruited Waiting List staff, including an introduction into working practices and procedures within the Department.



  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    We have an exciting opening for a Waiting List coordinator to join our established ENT Surgery team. You will be managing a waiting list, booking patients for ENT procedures. Looking after the diaries of several clinicians and working in collaboration with our team at Kettering General Hospital You will be looking after a mix of theatre lists and the...

  • Clinic Co-ordinator

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital Full time

    Booking appointments via the CaMIS system, managing multiple Clinicians waiting lists and ensuring appts are booked within the Access Policy Protocol and RTT directives. Reviewing all Choose & Book, Directly Bookable services and appts booked by patients online and via GP surgeries. Daily maintenance of ERS Assist with the coordination of clinics or lists to...

  • Medical Secretary

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post-holder will have day to day responsibility for providing a comprehensive, efficient and confidential secretarial service to a team of consultants, clinicians and nursing staff. Key responsibilities include constant liaison with consultant, medical staff, patients, other administration teams, General Practitioners, external bodies, ward staff and...


  • Northampton, United Kingdom Quality Start Full time

    **Technical Customer Service Coordinator Opportunity - Northampton** **Opportunity**: Are you currently working in a technical administration customer service role? Do you have experience in dealing with customers or patients directly on the phone? Have you got good IT and administration skills? Looking for a role with great career progression?If yes then...

  • Medical Secretary

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital Full time

    Manage the day to day administration providing an enhanced comprehensive secretarial service to the Consultant and registrar team whilst working in an independent manner. Accurate typing of audio-based dictation as required, e.g., clinical letters, discharge summaries and reports, ward rounds, operation notes, theatre lists and general correspondence...

  • Mdt Coordinator

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen within our enthusiastic and dedicated Cancer Services team for a permanent MDT Coordinator/Patient Tracker. The MDT Coordinator/Patient Tracker is responsible for monitoring and tracking referrals with suspected cancer to ensure that patients’ appointments and treatment are booked to national and local cancer pathway...

  • Clinic Co-ordinator

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital Full time

    Main Duties and Responsibilities To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals. To ensure outpatient treatment capacity is accurate and utilised effectively. To ensure treatment area capacity is accurate and utilised effectively. To assist the effective management of patient...

  • Medical Secretary

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    To provide a high quality comprehensive and confidential secretarial and administrative support service to the Consultant and clinical team on a day-to-day basis. You will work independently in an ever changing administrative environment. You will manage numerous workloads with priorities daily on a sliding scale, alongside managing an elective theatre...


  • Northampton, United Kingdom RWS Global Full time

    **JOB DETAILS** **Job Title**:Coordinator, Facilities **Reports To**:Manager, Office Operations **Place of Work**:RWS Studios UK**,** 157 Clarence Ave, Northampton NN2 6NY **Other**:Part Time - Hourly **ABOUT RWS GLOBAL** Built upon more than 120 years of combined expertise from its subsidiaries, RWS Global launched in 2023 as an industry-leading team of...


  • Northampton, United Kingdom Northampton General Hospital Full time

    To provide an efficient and courteous reception service to patients, relative/carers, Rheumatology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange...

  • Clinic Co-ordinator

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    To work as part of a clinical and clerical team to support clinicians, nurses, and other healthcare professionals. Provide an efficient general administrative day-to-day support to the department and the patients. Provide effective input into the work of the Trust, to support the achievement of our vision and values. Northampton General Hospital is one of...

  • Project Co-ordinator

    4 weeks ago


    Northampton, United Kingdom Select Full time

    Are you someone who thrives in a fast-paced environment, can juggle multiple complex projects effortlessly, and always meets your customer's installation requirements? Do you pride yourself on your strong administration skills and keen eye for detail? If you’re answering ‘yes’, then my client might have the perfect role waiting for you.My client is...

  • Project Co-ordinator

    4 weeks ago


    Northampton, Northamptonshire, United Kingdom Select Full time

    Are you someone who thrives in a fast-paced environment, can juggle multiple complex projects effortlessly, and always meets your customer's installation requirements? Do you pride yourself on your strong administration skills and keen eye for detail? If you're answering 'yes', then my client might have the perfect role waiting for you.My client is offering...

  • Customer Advisor

    4 days ago


    Northampton, United Kingdom Vindis Group Full time

    **A Little Bit About Us**: The Vindis Group is seeking to appoint a Customer Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...


  • Northampton, United Kingdom RWS Entertainment Group Full time

    Manage facility operations across multiple worksites in a fast-paced production environment Monitor studio calendar and supervise turn arounds, load ins, and set ups Ensure compliance of studio protocol & enforce safety standards Inspect the facilities on a regular basis for proper maintenance and repairs Repair minor fixes as needed Maintain...

  • Drama Teacher

    2 weeks ago


    Northampton, United Kingdom Wayman Recruitment Group Full time

    This is an excellent opportunity for an ambitious teacher of Drama to join an Ofsted ‘Outstanding' School. The school is looking to an ECT or experienced Drama Teacher to teach on a full time and permanent basis. They are proud to be one of the highest performing schools in Northamptonshire and as such they are oversubscribed with a waiting list to join...

  • Spanish Teacher

    2 weeks ago


    Northampton, United Kingdom Wayman Recruitment Group Full time

    This is an excellent opportunity for an ambitious teacher of Spanish to join an Ofsted ‘Outstanding' School. The school is looking to an ECT or experienced Spanish Teacher to teach on a full time and permanent basis. They are proud to be one of the highest performing schools in Cambridgeshire and as such they are oversubscribed with a waiting list to join...

  • RE Teacher

    2 weeks ago


    Northampton, United Kingdom Wayman Recruitment Group Full time

    This is an excellent opportunity for an ambitious teacher of RE to join an Ofsted ‘Outstanding' School. The school is looking to an ECT or experienced RE Teacher to teach on a full time and permanent basis. They are proud to be one of the highest performing schools in Northamptonshire and as such they are oversubscribed with a waiting list to join their...

  • Drama Teacher

    1 week ago


    Northampton, United Kingdom Wayman Recruitment Group Full time

    Job DescriptionThis is an excellent opportunity for an ambitious teacher of Drama to join an Ofsted ‘Outstanding' School. The school is looking to an ECT or experienced Drama Teacher to teach on a full time and permanent basis. They are proud to be one of the highest performing schools in Northamptonshire and as such they are oversubscribed with a waiting...