Reception/administration Clerk

2 months ago


Northampton, United Kingdom Northampton General Hospital Full time

To provide an efficient and courteous reception service to patients, relative/carers, Rheumatology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with Rheumatology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. To demonstrate a high standard of customer care by being always courteous and helpful to patients, visitors and staff.

To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Rheumatology appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.

To input data and maintain the integrity of data held in the IT systems used within Rheumatology including Hospital Information System (CaMIS) and the Hospital Results System (ICE). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure.

To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six-week diagnostic and 18 week journey targets. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required.

To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the Rheumatology and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary. To book interpreters and transport in accordance with Trust protocol. To be able to work using own initiative and to be able to work unsupervised.



  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The Oncology Department are looking for 2 enthusiastic people to join our Reception Team You will be responsible for greeting patients, entering all patient arrivals and discharges onto the Patient Administration System, liaising and working closely with the clinic staff. An eye for detail is essential along with the ability to prioritise and organise your...

  • Administration Clerk

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Administration Clerk - Part time -22.5 hours/week Elderly Medicine We are looking for an enthusiastic person to join our elderly medicine Department. An eye for detail is essential and the ability to prioritise and organise your workload is also essential. You will have had recent general clerical and office experience and will have excellent computer...


  • Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...


  • Northampton, United Kingdom Northampton General Hospital Full time

    To provide an efficient and courteous reception service to patients, relative/carers, and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for...

  • Admin/reception Clerk

    1 month ago


    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the...


  • Northampton, United Kingdom Northampton General Hospital Full time

    Job summary The post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer...


  • Northampton, United Kingdom The Mounts Medical Centre Full time

    **Previous applicants need not apply** We are a busy town centre Medical Practice who require an experienced prescription clerk / Administrator to join our existing team. You will need to work Monday - Friday. The prescription clerk provides support to our GPs in the preparation of repeat prescriptions for over 16,000 patients. To thrive in this role you...


  • Northampton, United Kingdom Northampton General Hospital Full time

    To provide an efficient and courteous reception service to patients, relative, carers, and all staff groups. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments...

  • Administration Clerk

    4 weeks ago


    Northampton, United Kingdom Adecco UK Full time

    We are currently recruiting for an Administrator to work for Northamptonshire Police at their Police Headquarters in Wootton Hall Park Northampton. You will be working Mon - Thurs 0830 - 1700 and Friday Fri - 0830 - 1630 on a temporary assignment. PURPOSE OF THE JOB: To assist the Firearms Licensing Unit in all aspects relating to the issue of certificates...

  • Administration Clerk

    4 weeks ago


    Northampton, United Kingdom Northampton General Hospital Full time

    Provide general administrative services as required by the department. Locate medical notes within a department or request them from other locations. Tracking medical notes in and out of the department. Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing. Photocopying, scanning and posting...

  • Payroll Data Clerk

    4 weeks ago


    Northampton, United Kingdom St Andrew's Healthcare Full time

    **An exciting opportunity has arisen for a Payroll Data Clerk within St Andrews** **Payroll Data Clerk** **Location: Northampton** **Salary: £22,500 per annum plus excellent benefits** **Hours: 37.5hrs per week** **About St Andrew’s** We are St Andrew’s. We are a thriving charity, and our vision is a society in which everyone living with mental...


  • Northampton, United Kingdom DHL Full time

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Warehouse Administration Clerk Location: Northampton (NN4 7BW) Contract Type: Permanent (Full-Time) Shift pattern: Monday - Friday 1400 - 2200 Closing Date: 25th April 2023 Criminal Check required: No Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced...

  • Banking Administrator

    1 month ago


    Northampton, United Kingdom NFP People Limited Full time

    **Banking Administrator** Leading Healthcare Charity is looking for a Banking Administrator to join their growing Finance team. **Position**:Banking Administrator **Location**: Hybrid (2-3 half days in Northampton) **Salary**: £22,000 per annum **Hours**:35 hours per week **Contract**:Permanent **About the role**: As Banking Administrator your role...


  • Northampton, United Kingdom Spratton Parish Council Full time

    **SPRATTON PARISH COUNCIL** **APPOINTMENT OF CLERK AND RESPONSIBLE FINANCIAL OFFICER** **Salary (SCP 22-26 £16.30-£18.10 per hour.) Depending on qualifications and experience** **Part-time (approx. 15 hours per week )** If you have a genuine interest in helping our forward Council develop and deliver timely, quality and services to the local community,...

  • Stock Clerk

    5 days ago


    Northampton, United Kingdom Kinaxia Logistics Full time

    Kinaxia Logistics & Fulfilment are looking to recruit a Stock Clerk to join their team at their site in Crick. The role of the Stock Clerk will be to provide general administrative support for the stock control of the warehouse to ensure effective and efficient service levels are being delivered and accurately maintained.Monday - Friday 40 hours per...


  • Northampton, United Kingdom BiS Henderson Limited Full time

    **Warehouse Operations Clerk** **Location: Northampton** **Salary: £30,000 - £35,000** **Summary** Our client is a logistics solutions provider, specialising in parcel delivery solutions. As part of an ambitious growth plan and an exciting new expansion they are looking to add a Warehouse Operations Clerk to their team. You will play a pivotal supporting...

  • Transport Clerk

    3 days ago


    Northampton, United Kingdom Yusen Logistics (UK) Full time

    Job Ref VTFSUT00121 City: Northampton Department Contract Logistics Salary Status Full Time Type Permanent Hours Monday to Friday Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities - through...

  • Traffic Clerk

    1 day ago


    Northampton, United Kingdom Tuffnells Full time

    **About the Role** Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in a depot traffic team, and would you like to join a business that puts its people first? If this sounds good to you, please read on! We...

  • Pension Support Clerk

    2 weeks ago


    Northampton, United Kingdom Opus People Solutions Ltd Full time

    Pensions Support Clerk Pay: £12.83 Length: Temp to Perm Days/Hours: Monday - Friday Location: Northampton, One Angel Square Opus People Solutions are recruiting on behalf of West Northamptonshire council for a Pensions Support to support other pensions staff in the administration of the Local Government Pension Scheme to high standards of accuracy and...


  • Northampton, United Kingdom Wincanton Full time

    We are looking to recruit a Transport Administrator Clerk to join our Northampton site. You will work within a busy Transport department and will be responsible for administration some aspects of planning, & general back-office tasks. This role is working 3 on 3 off, 12 hours on the day shift 6am-6pm. Salary:£26,500 per annum  How will you contribute?...