Headland Reception Clerical Officer

2 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

To use the hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of Oncology to book patients into the correct appointment slot follow-up or new (based on training and experience). To provide the patient with the most appropriate appointment, having considered their individual needs and circumstances, as well as waiting times and targets. To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patients arrival and that the hospital notes in certain areas are passed through to correct clinic nurse.

Admit and discharge patients onto the PAS following set procedures and according to Trust policy. Preparation of daily paperwork, ensuring all relevant information is included in the notes, raising a temporary folder where required and is in the format required by the Trust and Health Records policies. To request hospital case notes (where required) from both within the Trust and outside Trusts using PAS. To ensure patient confidentiality is always maintained, in accordance with Trust policy To ensure follow up patients are booked accurately and to be seen by date from the follow up waiting list Admit and discharge patients onto the PAS following set procedures and according to Trust policy.

To provide a welcoming and efficient service to patients, carers and visitors at the Headland Unit in line with Trust procedures.


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