Concierge Associate

5 months ago

London, United Kingdom Purple Dragon Play Full time

Are you ready to join the Purple Dragon family and be a part of something extraordinary? Purple Dragon isn't just your typical family members' club; it's a magical haven where families escape the hustle and bustle of big city life to create unforgettable moments together. We are proud to be recognised as the world's best family club, with awards to prove it, and we need passionate individuals to help us continue making magic happen.

**Job Title**: Concierge Associate

**Reporting To**: Concierge Manager, Assistant General Manager, General Manager

**Your Mission**:As a Meet & Greet Associate at Purple Dragon Chelsea, you'll play a vital role in bringing our vision to life. You're the guardian of our members' happiness and the key to creating seamless, worry-free experiences. Your mission is to make every family's visit unforgettable, including checking in our members correctly, being the first point of contact and the first impression.

**Responsibilities**:

- Greet our members and visitors, following our impeccable Standards of Service.
- Effortlessly manage club access and check-in/check-out members.
- Ensuring everyone follows our Club's Terms & Conditions.
- Make sure children are not left unattended when leaving or checking in the club.
- Ensure personal belongings are kept properly, like buggies, and organise the cloakroom neatly.

**Skills & Experience Needed**:

- Minimum 1 year of work experience as a Host, Receptionist, Reservations, Sales, or Memberships associate in a 5-star hotel, Members Club, upscale Education, Hospitality, or Retail setting.
- Practical knowledge of Reception Software, Policies, and Procedures (desired).
- The ability to use and an eagerness to learn how to use our system and understand our unique procedures are crucial for success in this role.
- Multilingual skills (desired).

**Your Persona**:

- Ability to connect with children and adults alike.
- Great communication skills.
- Patient, caring, and great manners.

**Job Specifics**:

- Hourly pay: £13.15 per hour, plus a non-contractual Monthly Service Charge, based on days worked and performance.
- You will be scheduled to work weekends (5 x 9-hour shifts).
- The club opens at 9:30 am and closes at 7 pm, so no early or late shifts are required. We also rest between Christmas and New Year's Day.
- Recognition and Awards Scheme: Join a team that values and celebrates excellence. Purple Dragon is proud of its recognition and awards, and as a member of our team, you'll have the opportunity to be a part of this culture of achievement and success.

**Job Type**: Full Time

**Job Types**: Full-time, Permanent

Pay: £13.15 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free flu jabs
- Referral programme

Schedule:

- Day shift

Application question(s):

- Please describe in one sentence what great customer service means to you.

Work Location: In person

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