Night Concierge

1 week ago

London, United Kingdom Rosewood UK - Rosewood London Full time
Role

We are currently looking for a Night Concierge to join our team of associates at Rosewood London. Our Night Concierges are entrusted with ensuring our guests stay is a unique and smooth experience by assisting in providing true insights into London locals' culture. Within a 14-day period you will work 7 night shifts, each lasting 12 hours.

Key expectations of this role are

  • Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
  • Efficiently running the concierge desk to deliver an engaging, refined and intuitive service.
  • Providing our guests with in depth knowledge about the property and London.
  • Intuitively creating complex itineraries to meet and exceed guest expectations.
  • Supervising the team of Luggage Porters and Door Persons.


Profile

  • Having a passion for guest service and taking ownership of the guest experience.
  • The ability to work in a team and build relationships with others.
  • Being very organised and proactive in managing your tasks.
  • Having a thorough understanding of the hotel, the surrounding area and London transportation system.
  • In depth knowledge of London's current dining, entertainment, shopping and art scene.


All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it's our Calling.

Benefits

  • Competitive holiday allowance which increase with length of service
  • Company pension scheme and life assurance
  • 12 complimentary room nights and F&B discount worldwide
  • Career development opportunities
  • Free meals on duty
  • Season ticket loan

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