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Care Navigation Officer
2 weeks ago
Salary £21,968 - £24054 per annum Pro Rata | Permanent, Full Time, 37 hours per week | Preston |
**International Sponsorship **- this role is **not **open to international sponsorship (Shortage Occupations only)
**Care Navigation Service Preston, Lancashire is currently recruiting
Administrative Officers to work with external Care providers using ICT systems and software to source packages of care for residents in Lancashire.
You must be highly organised, be able to juggle conflicting responsibilities, adhering to tight deadlines while working with accuracy and attention to detail in a very fast paced and often challenging environment.
**Development**:No sourcing experience is needed. You will be provided with training and continue to be supported to enhance the skills you have to carry out the role.
We are looking to recruit full-time permanent Officers. Successful applicants will be working in the Preston office and from home too
**What we are looking for**
- You will be responsible for sourcing care packages with external care providers for Lancashire residents using relevant IT systems and software and completing all associated administration tasks
- You will have an allocation to manage
- The role requires excellent communication skills both with internal and external customers and colleagues at all levels using a variety of media such as telephone, electronic and other methods.
- Ability and knowledge of following processes and procedures and working within legal frameworks
- Adhere to strict timescales and escalate cases where necessary
- Maintain timely, accurate and up to date electronic records and information for management and other professionals while maintaining data security
- Work as part of a busy team to ensure service targets are met
- Work with limited supervision using creative thinking to solve problems
- Develop excellent working relationships both internal and external
- Participate in rotas to cover miscellaneous tasks such as allocating, dealing with team mailbox queries, and updating then sending out regular service information
- Work closely with colleagues, managers, and other professionals to deliver an effective and high-quality service
**Further information**
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
**Job Description & Person Specification
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