Front Office Team Leader

2 days ago


Birmingham, United Kingdom Accor HQ Full time

**Job Description
**Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the caseThen we want YOU to join our Front Office team

Ibis Birmingham New Street is looking for an amazing and inspiring Team Leader who will support the General Manager to create memorable experiences for our guests.

What will you do?

If you think talking to people is an art, and if you enjoy when no day is the sameThen this is what you could expect to do:

- Welcome the guests and consistently offer professional, friendly and engaging service.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Assist the General Manager in all aspects of the department.
- Provide support and leadership to all Team Members.
- Provide day to day operational and managerial support and ensure all service standards are followed.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program membership.

**Work Experience
**To have a great personality and be genuine, approachable, attentive and instinctive

To enjoy the buzz of being busy

To be smart and well-presented

Experience in a supervisory role

Previous experience in a hotel Reception role will be an advantage

Excellent standard of numeracy, literacy

Excellent operational knowledge and experience of IT Front Office System

Working knowledge of Microsoft Office

Excellent level of spoken and written English

Always with a big smile

Passionate about delivering a great customer experience

Able to operate autonomous and make decisions

Able to cover Nights, evenings, weekends and bank holidays when needed

**Benefits
**Competitive pay,

Staff discounts,

Free stays at AccorHotels UK & Ireland,

Meals on duty,

Uniform provided,

Excellent training and development opportunities.



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