Front Office Team Leader

5 months ago


Birmingham, United Kingdom Holiday Inn Birmingham Airport NEC Full time

Holiday Inn Birmingham Airport NEC, currently seeking an experienced Assistant Food & Beverage Manager to join the family.
- **Do you have experience using Opera Reservation Systems?**
- **Do you thrive from providing outstanding, memorable guest experience?**
- **Do you relish the thrill of a fast-paced role/ environment, where no two days are the same?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As Front Office Team leader you’ll deliver this through managing & supervising front desk agents alongside all aspects of the front office shift (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations).

You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Your Day-to-Day**:
**Guest Experience**
- Ensure your front office team on shift delivers a great service, professional attention, and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

**People**
- Manage shift staffing needs, plan, and assign work and establish performance and development goals for team members on your shift. Provide mentoring, coaching and regular feedback to improve team member performance on your shift.
- Educate and train team members in compliance with laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensure your team on shift are properly trained on systems, security, service, and quality standards

**Financial**
- Preparation of daily financial reports
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

**Responsible Business**
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Train team members on the shift on PBX procedures and serve as part of a central communications point during emergency/crisis situations.
- Perform other duties as assigned. May also serve as manager on duty

**Essential Requirements**:

- Previous hotel experience in a similar role
- Experience of hotel systems (Opera)
- Good knowledge of local area
- Good organisational skills
- Be able to motivate a team

This role is a permanent full-time role, working 5 days out of 7 per week.

Includes early mornings/ evenings & weekends

**What will I get?**
- Employee Discount on all IHG properties (global)
- 50% Discount on Food & Drink
- Employee Benefits Platform (Multiple Discounts across many vendors)
- On site parking
- Referral programme
- Free meal on shift
- Company Events
- Free use of Leisure Facilities
- Free Uniform

**Who are we**:
Holiday Inn Birmingham Airport is a busy 241-bedroom multi-faceted hotel, located by Birmingham Airport, NEC, Resorts World and the M42 motorway.

With significant investment and refurbishment program completed, this is an exciting time to join this fast-paced organisation.

**Salary**: £23,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: Front Office Team Leader



  • Birmingham, United Kingdom Holiday Inn Birmingham Airport NEC Full time

    Department - FRONT OFFICE Reports to - FRONT OFFICE MANAGER Welcome! Now that you are part of our family, let’s explain the role you'll play. What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Team leader you’ll deliver this through managing all aspects of the front...


  • Birmingham, United Kingdom Hyatt Regency Birmingham Full time

    Summary **Front Office Team Leader at Hyatt Regency Birmingham - Join Our Dynamic Team!** Looking for a rewarding career in the hospitality industry? Join the Hyatt Regency Birmingham team and be part of a global brand known for innovation, unparalleled service, and a dedication to care. We are currently seeking enthusiastic and motivated individuals to...


  • Birmingham, United Kingdom Goodyear Full time

    **Goodyear. More Driven.** **Job Title: Fleet Front Office Team Leader UK/Ireland**: **Contract Type: Maternity Cover (Fixed Term Contract)**: **Location: Birmingham, West Midlands (Hybrid Work Pattern)**: **Primary Purpose of the Position**: - Responsible for providing effective fleet customer and vendor/tire dealer support regarding total partner...


  • Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time

    At Hilton Worldwide, Inc., we are seeking a highly skilled and experienced Front Office Team Lead to join our team. The successful candidate will be responsible for assisting the Front Office Manager in overseeing the entire Front Office operation, ensuring that high standards are maintained at all times.The ideal candidate will have previous supervisory...


  • Birmingham, Birmingham, United Kingdom The Ivy Collection Full time

    We're seeking an experienced Guest Services Manager to join The Ivy Collection team. As a Front of House Team Leader, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery across our iconic restaurants.Key elements of this role include:Managing the front-of-house operations, including staff management,...


  • Birmingham, Birmingham, United Kingdom Kate+Co Full time

    Are you a detail-oriented and organized individual looking for a challenging role in a professional services organisation?We are seeking a Hospitality And Events Assistant to join our team on a full-time permanent basis.The successful candidate will work closely with our internal stakeholders, clients, and visitors to ensure a seamless front-of-house...


  • Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time

    Assistant Front of House ManagerHilton Worldwide, Inc. is seeking a highly skilled and experienced Assistant Front of House Manager to join our team at the Hilton Birmingham Metropole.The successful candidate will be responsible for assisting the Front Office Manager in overseeing the entire Front Office operation, ensuring high standards are maintained, and...


  • Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job OverviewThe ideal candidate for this role will possess excellent leadership skills, the ability to motivate and train team members, and a passion for delivering exceptional customer service.Key ResponsibilitiesOversee and manage the Front of House area at a German Doner Kebab RestaurantEnsure guest service meets company standards and strong customer...


  • Birmingham, Birmingham, United Kingdom Stonegate Group Full time

    Location: RosiesWe are seeking an experienced Team Leader to join our Front of House team at Rosies. As a Team Leader, you will be responsible for supporting, coaching, and mentoring your team to deliver an exceptional guest experience.Key Responsibilities:Support the management team in creating and delivering a vision for the Front of House teamEnsure...

  • Front Office

    5 months ago


    Birmingham, United Kingdom Birmingham Strathallan Hotel, Signature Collection By Best Western Full time

    **Front Office - Team Member**: **Birmingham Strathallan Hotel, Signature Collection By Best Western**: **The Opportunity** We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless...


  • Birmingham, United Kingdom KC Group Full time

    We have partnered with a professional services organisation who are recruiting for a Front Desk Receptionist on a full-time permanent basis. This is a completely office-based role and you’ll therefore be required to travel to their prestigious Birmingham based office. The role is Monday-Friday, with flexibility required between the hours of 8am-6pm. To be...


  • Birmingham, Birmingham, United Kingdom Team ITG Full time

    About the Role:We are seeking a talented Front-end developer to join our team and play a key role in shaping the user experience of our web applications. As a front-end developer, you will be responsible for designing and developing the user interface and user experience of our products.Responsibilities:- Design and develop visually appealing and...


  • Birmingham, United Kingdom Kobe Sizzlers Full time

    '''Duties:''' - Greet and welcome customers in a friendly and professional manner - Provide excellent customer service by assisting customers with their inquiries and needs - Operate cash registers and handle financial transactions accurately - Maintain a clean and organized front end area, including checkout lanes and displays - Assist with stocking shelves...


  • Birmingham, United Kingdom Ed's Easy Diner - Birmingham BCA Full time

    **Supervisor / FOH Team Leader** - Competitive Hourly Rate - Generous Team Member Benefits - 50% Discount off your total bill for you and 5 friends in all of our brands (T&C's apply) - Discounted food on Shift - Career Development Opportunities - Apprenticeship Scheme Ed’s Easy Diner is for diners who like their diners sunny-side up! A little rose-tinted,...

  • Nights Team Leader

    6 months ago


    Birmingham, United Kingdom Ibis Birmingham Airport Full time

    **Job Description**: As Night Team Leader, you will be the first and last point of contact for our guests, ensuring an exceptional guest experience is delivered at all times. Your role will also include: - Ensuring a smooth check in/out process for all guests at all times, in line with brand standards - Being fully conversant with the facilities, services...

  • Night Manager

    1 month ago


    Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Night Manager - Front Office SupervisorAs a Night Manager at Hilton Birmingham Metropole, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.Key Responsibilities:Oversee the entire Front...


  • Birmingham, United Kingdom Mitchells & Butlers Full time

    As a part time Front of House Team Member at The Hub, you will be the friendly face our office teams remember. You’ll serve our teams the fuel they need to keep them going and make new friendships along the way. You'll inject your personality every moment you’re with our teams, providing the best hospitality in the home of hospitality. **WHAT IS THE...


  • Birmingham, Birmingham, United Kingdom Loungers Full time

    Front of House Supervisor - BirminghamLounges are unique establishments that rely on exceptional staff to deliver an outstanding customer experience. As a Supervisor, you will support the management team in maintaining this excellence, ensuring that every customer leaves satisfied. Your role will involve leading from the front, setting a high pace for the...


  • Birmingham, Birmingham, United Kingdom IBIS STYLES Full time

    We are seeking a highly skilled Hospitality Team Leader to join our team at IBIS STYLES. This is a fantastic opportunity for an experienced individual who can lead and support the Food and Beverage team in providing exceptional guest service.The ideal candidate will have experience working front-of-house in a hotel or high-street restaurant, with a...


  • Birmingham, United Kingdom LGH Hotels Management Full time

    The Opportunity We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience. Responsibilities: Provide exceptional customer service to all guests, including...