Front Office Manager

4 days ago


Birmingham, United Kingdom Network Catering Full time

If you are a leader whose main objective is to ensure the moment a guest steps into your venue, they walk into a memorable experience then I have the perfect Front Office Manager role for you
Currently recruiting for a busy 4* hotel within the Birmingham area, as Front Office Manager you will be able to
- Manage the day-to-day operations, ensuring the quality and standards meet customer expectations on a daily basis
- Carry out all procedures to company standard ensuring an efficient check in and check out process, banking processes and assisting reservations when necessary
- Ensure guest and employee satisfaction and maximising the financial performance of the department
- Be a main point of contact for guests and employees and being able to handle complaints and settle disputes
- Support, coach and mentor the team, having involvement with the department recruitment
- Be involved in the planning and execution of the departmental budget and financial plans
- Develop plans to increase occupancy and ADR, ensuring yourself and your team are upselling at every given opportunity

The ideal Front Office Manager will -
- Provide leadership which utilises the full potential of the team
- Set measurable performance standards, objectives and goals to be achieved
- Review and improve quality and service standards
- Be comfortable working in a fast-paced environment and work well under pressure
- Be eager to learn and progress within their career

As Front Office Manager, you will be working 40 hours a week on any 5 days out of 7, including weekend work and bank holidays. Competitive salary available.



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