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Order to Cash Credit Contol

4 months ago

Edinburgh, United Kingdom Menzies Distribution Ltd Full time

**Job role**: Order To Cash Credit Contol

**Location**: Edinburgh Park

**Salar**y: £22000

**Shift Pattern**: Monday
- Friday, 9am-5pm

Menzies Distribution are looking for an Order To Cash Credit Contol to join our team in Edinburgh Park.

**KEY RESPONSIBILITIES**
- Work within Credit Control team to deliver a high standard of service
- Accept training to expand knowledge to ensure the requirement of the business is met
- Highlight issues of conduct within team
- Competent in Microsoft Office (specifically Word and Excel)
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Work well as an individual and as part of a wider team
- Experience in dealing with multiple tasks and prioritising workload
- Assist with training of Team to increase their knowledge and efficiency, as instructed by the Team Leader
- Assist in managing the allocation of work within the Team in the Team Leaders absence
- Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
- Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
- Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
- Support other commercial teams with project work where necessary, ensuring deadlines are achieved
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence
- Communicate effectively with internal and external customers as required
- Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
- Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
- Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
- Reporting on Debt performance and issue to management.
- Record and resolve disputes both internally and externally around outstanding invoices.
- Production of debtor reports for portfolio
- Customer Account Reconciliations
- Maintain and strengthen relationships with internal and external customers
- Negotiating re-payment plans
- Work with administration team to ensure timely allocation of all cash
- Ongoing review of credit limits, ensuring customers remain within their credit limit

**KEY SKILLS & COMPETENCIES**:

- Positive attitude
- Team player
- Good attention to detail
- Adapts well to change.

**BENEFITS**:

- 31 Days Annual Leave (Pro-Rota)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Free On-Site Parking
- Onsite Canteen

A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.