Customer Service Adviser
3 weeks ago
**Exciting new role to join an exciting new development project.**
**Permanent position**
**Monday to Friday 8.30-5pm**
**Key Responsibilities of a Customer Service Coordinator**:
- Be the first point of contact to deal with customer queries in a professional and timely manner
- Manage the defects systems to ensure issues are correctly recorded and maintained
- Where required, co-ordinate diaries for the Customer Service Operatives
- Where required, carry out general administrative duties relevant to the Customer Service team
- Process visit reports following internal home visits, entering the information onto the Focus system
- Following the internal visit, issue task instructions to Customer Service Operatives and subcontractors with relevant priority settings
- Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
- Good understanding of product on new developments
- Provide management information to senior management team
- Escalate any issues or risks to the appropriate person
- Be familiar with and hold a good understanding of required policies and procedures
**Desirable criteria**:
- Passionate about construction, house building and customer service
- Excellent written and verbal communication skills - engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Understanding of construction methods and terminology
**For any more information, contact Charlotte on 0121 354 2749.**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Charl Ryan
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