Customer Service Advisor

2 months ago


Tamworth, United Kingdom Adecco UK Full time

**Customer Service Advisor**

**Location and Hours: Tamworth,**

**Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm**

**£22,000**

**The Opportunity**:

- Liaise with planning for production dates
- Advise warehouse of collections/deliveries and which products are to be loaded
- Work with QC to resolve any quality issues
- Progress tool repairs with the tool room
- Assist our purchasing team with requirements for customers

**Overview of Key Duties**:

- To accept and accurately process customer's purchase orders
- To confirm delivery dates based on agreed manufacturing/Sales lead times
- To liaise with planning and production to ensure parts are made on time
- To confirm to customers if manufacturing dates need to change
- To work closely with the sales team to ensure continuity with customers
- To receive enquiries, queries and complaints in a professional manner
- To oversee and progress enquiries, queries and complaints updating customers where necessary and ensuring that they are aware of any resolution
- To liaise with Purchasing for label and stock requirements
- Liaising and assisting the QC department in the resolution of any 8Ds
- Communicating with warehouse personnel to ensure the correct products are loaded onto collection/delivery vehicles
- Filing of customer's orders and PODs
- Assisting the Customer Service Manager with reports as required
- Promote and adhere to all policies and procedures and actively promote wherever possible
- Responsible for own health and safety and that of your colleagues and others on premises.
- Carry out tasks broadly similar to those in this job description.

Conduct yourself in a professional manner at all times acting with integrity and honesty

**0121 354 2749**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Emily Willetts



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