Customer Service Advisor

3 weeks ago

Tamworth, United Kingdom Bryson Skye Full time

My client is a multi-national distribution company with offices globally in many different industries, but this part of the business specialises in catering supplies.
Due to continued growth and success they're now looking to add to their customer service department in the form of a Customer Service Advisor. They are looking for someone who can truly connect with customers and offer the best-in-class service in a multi-channel contact centre. You must have the desire to always go the extra mile and consistently delight customers.

This is a full time permanent role working 40 hours per week, Monday to Friday, during standard office hours.

**The Role**
- Contribute towards call centre KPIs, making oneself available to answer an equal share of call centre calls on a daily basis.
- Deal with all customer queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required.
- Resolve all customer concerns in a timely manner, liaising with the appropriate internal key stakeholders to delight the customer.
- Manage out of stock items by communicating with purchasing and advising customer accordingly.
- Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin.
- Receive inbound sales orders and enquiries from National Account customers, maximising all profit opportunities.
- Grow and develop accounts within defined portfolio against targets, working with National Account Managers to achieve maximum potential.
- Participate fully in monthly sales activity designed to increase revenue, paying particular attention to Average Order Value budge targets.
- Demonstrate thorough knowledge and understanding of Believe Achieve sales training, delivering sales through exceptional service at all times.
- Carry out scheduled administration tasks in line with daily reporting.

**The Person**
- Minimum 5 GCSEs at Grade C or above, including Mathematics and English.
- Good verbal and written communication skills
- At least 12 months experience working within a customer service or sales role, in an office environment
- Exceptional interpersonal skills.
- Proactive.
- Positive outlook.
- Willingly uses initiative.
- Great team player.
- Self-motivated.
- IT literate

**Salary & Benefits**
- The salary for this role is £22,300
- 20 days holiday, plus Bank Holidays, increasing by one day per year to a maximum of 25 days / the opportunity to purchase up to an extra five days per year
- SAYE Share Save Scheme to buy company shares at a discounted rate
- Company Pension Scheme
- Discounts for many major retailers including supermarkets
- Employee Assistance Programme which is also available to family members
- Fantastic, genuine opportunities for continual growth and development leading to career progression

Sales Advisor| Customer Advisor| Sales| Customer Service| Assistant| Team Lead| Cashier| Retail Jobs| b2b| b2c| Retail| Customer Facing| Sales Consultant| Telesales| Inbound| Outbound| Upselling| Cross-Selling| Receptionist| Customer Consultant| Advisor| Tamworth

**Job Types**: Full-time, Permanent

**Salary**: £22,300.00 per year

**Benefits**:

- Company pension
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

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