Customer Service Advisor

2 weeks ago

Tamworth, United Kingdom Pertemps Burton Commercial Full time

Customer Service Advisor
 
Monday- Friday 8am- 4:30pm / 8:30am- 5pm
Salary £25K per annum
 
Pertemps have an exciting opportunity for you to join our client’s dynamic team in Tamworth as a customer service advisor.
 
Benefits:

Bonus Structure
Free parking
Company pension
Share Save scheme.
Health care cover
Staff discounts on thousands of products
Bike to work scheme.
Modern office environment
Smart casual dress code
Bonus Structure – Maximum £1,200 annually 
Responsibilities:

Actively participate to achieve monthly average order value targets. Up selling /cross selling and gap analysis using individual skills with customer sales training.
Build and maintain effective communications and good working relationships with all internal and external Sales Teams, Operations, Supply Chain, Transport Control and Credit Control to ensure maximum customer service levels are achieved.
Use listening skills when speaking with our customers to understand their business needs and exceed expectations.
Develop and maintain skills, by resolving customer queries, requests for product information efficiently.
Ensure appropriate follow-up is completed via the telephone, SLA Tracker, and Shared in box.
Receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.
Make daily calls in accordance with your self-generated call diary to generate repeat orders, ensuring all orders are captured and opportunities are taken to maximise sales.
Contribute towards Customer Service Team and KPI’s of answering calls within 15 seconds /3 rings.
Actively contribute to individual and team target as set out in the annual bonus scheme. 
Skills:

A full driving licence (preferred but not essential)
Flexible about working hours.
Strong English and good verbal written and communication skills.
Proactively supporting sales, in growing Customer Portfolio.
Excellent listening and the ability to understand the customer needs.
Able to work individually and as a Team Member, by building relationships.
Is interested in progression within 2 years. 
 
Are you looking for a new and exciting customer service role in one of the world’s largest value-added distributors in their sector? Then apply now

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